Senior Technical Quality Engineer
About The Position
The Senior Technical Quality Engineer leads the quality function within Service Engineering, driving quality strategy, quality improvement, and engineering change governance for Sungrow’s PV product portfolio. This role is responsible for establishing a closed-loop quality management system from quality data to headquarters, ensuring structured data analysis, timely escalation of critical issues, and execution of corrective and preventive actions. The position serves as a key cross-functional leader, collaborating with CoE, R&D in HQ, Field Service and Supply Chain teams to enhance product performance, reduce warranty exposure, and improve customer satisfaction.
Requirements
- 3–5+ years of experience in solar, electrical engineering, quality, or related technical fields (PV experience strongly preferred).
- Strong analytical skills with basic understanding of quality or engineering fundamentals.
- Proven ability to manage cross-functional collaboration and complex technical issues.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to analyze issues, evaluate potential risks, and support problem-solving efforts.
- Ability to participate in occasional off-hours meetings with HQ or other regions.
- Ability to support multi-tasking in a fast-paced environment.
Nice To Haves
- Mandarin speaking is a plus.
- Interest or experience in risk assessment and change management.
Responsibilities
- Lead the development of global quality monitoring frameworks using field data, warranty records, and shipment data.
- Identify systemic quality risks and proactively drive mitigation and escalation.
- Lead data-driven quality analysis including warranty ticket trends, failure mode identification, and component risk assessment.
- Develop predictive insights to identify emerging quality risks and support proactive decision-making.
- Deliver executive-level reports and recommendations based on structured data analysis.
- Own the end-to-end engineering change (rework) lifecycle, from issue identification to global deployment.
- Establish governance processes for change prioritization, validation, and release readiness.
- Ensure consistent implementation of rework programs across regions and functions.
- Review and approve engineering change procedures and release documentation.
- Act as the primary driver as technical quality interface across Headquarters R&D teams, Field Service and regional operations, and Quality CoE and supply chain organizations.
- Drive root cause analysis (RCA) closure and corrective action implementation.
- Lead cross-functional task forces to resolve high-impact or escalated quality issues.
- Own and lead resolution of high-severity field issues and customer escalations.
- Establish and deploy quality alert frameworks with contingency plans.
- Support field teams with complex troubleshooting and validation activities.
- Participate in critical field quality assessments and site inspections as required.
- Drive improvements in quality systems, tools, and processes (including data platforms such as Airtable).
- Develop standardized processes for issue tracking, quality reporting, and engineering change documentation.
- Mentor and develop junior engineers, strengthening technical and analytical capabilities.
- Own executive-level reporting on field performance trends, major quality incidents, and corrective action effectiveness.
- Ensure compliance with internal quality standards and documentation requirements.
- Maintain comprehensive records of quality investigations, engineering changes, and field cases.
Benefits
- Remote work available in TX
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
