Senior Technical Project Manager

Cotiviti

5d•Remote

About The Position

The Sr. Technical Project Manager will be responsible for managing and coordinating multiple ENR implementation projects at Cotiviti. This role will serve as the primary liaison between the Customer teams and the Cotiviti teams including implementation/delivery, Product and other relevant teams as necessary, ensuring that products/solutions delivered align with agreed upon Customer requirements and the intended business outcomes. The successful candidate will also be responsible for capturing Customer feedback, understanding the reasons behind any gaps, and managing the process to triage and resolve these gaps. The candidate will also support the internal delivery teams from program coordination, communication and management standpoint.

Requirements

Strong understanding of the Cotiviti ENR product
5+ years of experience in project management, preferably within the healthcare software industry.
Proven experience managing concurrent complex enterprise application implementation projects with multiple stakeholders.
Strong understanding of healthcare industry standards, regulations, and practices.
Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong customer relationships.
Analytical mindset with the ability to identify, assess, and resolve issues effectively.
Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
Communicating with others to exchange information.
Problem-solving and thinking critically.
Completing tasks independently.
Interpreting data.
Making timely decisions in the context of a workflow.
Assessing the accuracy, neatness, and thoroughness of the work assigned.
Learning new tasks and completing tasks in situations that have a speed or productivity quota.
Remembering and adhering to processes and protocols.
Applying established protocols in a timely manner.
Must be able to provide a dedicated, secure work area.
Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Nice To Haves

PMP, Six Sigma, or similar certification is a plus.

Responsibilities

Oversee and manage multiple ENR implementation projects by partnering with the respective project leads and assist/oversee as needed.
Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of intended business outcomes.
Implement practices to bring a standardized and optimized approach of implementations across the program, enabling a cohesive solution delivery for customers, helping them realize the best value across all Cotiviti solution components.
Develop project plans by partnering with respective project teams and monitor progress against these plans.
Act as the primary point of contact for customers during the implementation and post implementation/operations phases, ensure consistently excellent delivery and effective communication.
Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations.
Partner with Account Management teams to help grow the customer accounts leveraging consistent successful deliveries, existing relationships, identified customer needs, and curating customer solutions to meet business needs.
Ensure that the implementation teams are aligned with customer requirements and that any deviations are promptly communicated and addressed.
Capture and analyze customer feedback related to the implementation/delivery and the success of the delivered products/solutions in meeting their business objectives.
Conduct regular check-ins and satisfaction surveys with customers to assess their level of satisfaction and identify any areas for improvement.
Provide actionable insights and recommendations to internal teams based on customer feedback.
Work with project teams to understand and assess the underlying reasons for any gaps between customer expectations and the delivered solutions.
Manage the process of categorizing gaps into appropriate areas, such as product functionality, new requirements, user experience, or support, for triage and resolution.
Reconcile customer expectations with the reality of the delivered solutions, providing clear communication and setting realistic expectations where necessary.
Facilitate discussions and documentation between customers and internal teams to resolve discrepancies and ensure alignment of outcomes.