Senior Technical Project Manager

Zayo Group

4d•Onsite

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Our Senior Technical Project Manager (STPM) position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas: Waves services, Ethernet Services, IP Services Dark Fiber metro and/or Long Haul services Fiber to the Tower (FTT) services for Dark Fiber and Lit Services Our Senior Technical Project Manager is a subject matter expert in Program and Process Management, a critical thinker, has the ability to manage projects to the customer’s technical specifications and contract requirements. Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution. This roles has strong system and process knowledge in Network and fiber services implementation. Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported. Known as a go to person/trusted advisor that willingly assists other team members. Ability to define project dependencies, manage project milestones, meet and exceed project KPIs. Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

Requirements

Bachelor’s degree in a related field required
Minimum of seven (7) years of experience in technical project management
Complex knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.
Exceptional project leadership and critical thinking skills
Excellent customer management skills (verbal and written) including risk analysis and conflict management/resolution
Lead and train lower leveled project managers
Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
Self driven and motivated to provide exceptional customer service
Ability to address complex personal gaps/growth areas; desire to continually improve and move up in the organization

Nice To Haves

Occasional travel may be needed for the TPM candidate for customer requested market meetings or to meet in-market with Zayo internal teams.

Responsibilities

End-to-End Project owner to project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
Independently orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
Partner with Sales to drive ongoing customer service improvement strategies
Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.
Full customer ownership and advocacy; the technical project manager reviews internal and external business issues and provides ‘Voice of the Customer’ feedback and develops and implements corrective action plan development as required
Develop and maintain customer project plans based on contractual requirements and service designs
End to End budget ownership including monitoring, forecasting and gap closure planning with Outside Plant.
Perform and oversee daily PM operational tasks working cross-functionally.
Build, maintain, and report operational metrics for end-to-end milestone management.
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.