Senior Technical Project Manager - Seasonal

Aptive Environmental•Provo, UT

3d•Onsite

About The Position

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time, seasonal Senior Technical Project Manager position located in Provo, Utah. This role will own critical product surface areas during a period of intensive hyperfocus and active remediation. The contractor will embed directly with engineering and operations to drive execution across Field Operations stabilization workstreams — Service Intervals, Routing/Dispatch, Stats, and IS/D2H Sales Flows. This is an execution-heavy engagement. The right candidate brings domain expertise in complex platform products, strong cross-functional instincts, and the ability to move fast in an ambiguous environment with real operational stakes. Contract Duration: 6 months

Requirements

8+ years of project management experience, with at least 2 years at a senior or staff level owning platform-critical domains
Proven experience owning complex platform products in high-stakes, fast-moving environments — ideally field operations, logistics, or service-industry software
Strong command of severity/priority frameworks, incident management, and the discipline to hold those boundaries under pressure
Ability to translate ambiguous operational problems into actionable product decisions with clear success criteria
Excellent cross-functional communication — comfortable presenting to executives and equally comfortable in a standup with engineers
Experience managing phased rollouts with operational dependencies: sequencing, blast-radius controls, and field readiness
Data literacy sufficient to partner with data engineering on pipeline issues, stats validation, and KPI baselining
Comfortable with ambiguity and organizational complexity — this engagement requires building trust quickly with a team under strain

Nice To Haves

Bachelor’s degree preferred; equivalent experience considered
Experience in pest control, home services, field service management, or similar operationally complex industries
Familiarity with ServiceNow, ClickUp, or comparable ticketing and project management tooling
Prior experience in a contract or interim PM capacity during a platform stabilization or post-migration recovery
Exposure to data tools (Sigma, Snowflake, or similar) sufficient to evaluate stats accuracy claims with the data team

Responsibilities

Own the product surface area for assigned hyperfocus workstreams driving decisions and unblocking engineering daily
Partner with the Operations leader on tradeoff decisions requiring joint technology and operations alignment
Manage intake reform implementation — ensure ServiceNow ticketing, severity framework, and reporting cadence are operating as designed and adopted across stakeholder groups
Write and maintain clear exit criteria for each hyperfocus area; track and report status against those criteria in the daily Executive standup
Coordinate phased rollouts for 2 large initiatives, including field readiness, training sequencing with L&D, and blast-radius controls
Participate in the daily Executive standup; prepare the product section of the daily written summary
Send daily stakeholder updates by product area
Attend recurring forums with field leadership, sales leadership, and CSC; translate stabilization progress into operational terms
Surface ETAs for all open hyperfocus-area tickets; update requestors proactively when ETAs change
Work daily with Engineering Managers and the on-call rotation to sequence work, validate severity declarations, and manage scope against the 80% hyperfocus commitment
Coordinate on stats workstreams and data-layer issues that surface as platform bugs
Maintain the Stabilization Plan as a living document — update open items table, own the SLA artifact deliverable, and ensure section 0 criteria are measurable and agreed