Senior Technical Program Manager, Fragrance

Osmo•Elizabeth, NJ

23h•$150,000 - $215,000•Hybrid

About The Position

Osmo is hiring a Senior Technical Program Manager to lead program management for Fragrance House, reporting to the SVP of Product Management. The role owns the plan, schedule, metrics, and risks for a portfolio spanning the software platform and AI tools, customer programs, new product launches, and manufacturing operations, both in-house and with contract manufacturers. The Senior Technical Program Manager partners with product management and engineering to define and deliver the platform, then ensures it connects effectively to lab, manufacturing, and shipping operations. The role also owns the path from a signed order or customer brief through formulation, sampling, production, quality release, and shipment, ensuring products meet specifications and committed dates. This position leads across teams without direct authority, using written plans and data to understand constraints, manage trade-offs, and maintain progress. The position is based in Elizabeth, New Jersey. The posting specifies five days in the office or a hybrid schedule with three days in the office.

Requirements

At least 5 years of program or project management experience, with a sustained track record of running programs.
Experience delivering software or AI products with engineering teams, from requirements through launch.
Experience delivering programs that connect software systems to manufacturing, lab work, or supply chain.
Experience owning program strategy and end-to-end delivery, and communicating results clearly to senior leadership.
Ability to use data and metrics to identify what to improve and demonstrate whether improvements worked.
Ability to lead across technical and non-technical teams, set priorities, and resolve conflicts through written plans and data rather than reporting lines.
Curiosity about how teams work and the ability to push back respectfully under pressure.
Bachelor's degree in computer science, engineering, chemistry, business, or a related field, or equivalent experience.
Legally authorized to work in the United States.

Nice To Haves

Experience at a company building AI, machine learning, or data platforms.
Experience leading programs through the launch of new products, categories, or markets.
Experience owning an order-to-delivery process across commercial, operations, and logistics teams.
Experience managing programs for enterprise customers with contracted delivery dates.
Experience in fragrance, flavor, cosmetics, personal care, or consumer packaged goods.
Experience managing contract manufacturers or tolling arrangements.
A master's degree or MBA.

Responsibilities

Run the Fragrance House program portfolio, including intake, scoping, and prioritization of new programs.
Partner with product management and engineering to plan and deliver the software platform and AI tools, from requirements through launch.
Lead the rollout of software and AI tools into lab and manufacturing operations, including training, adoption tracking, and feedback to engineering.
Map the connections between software and physical processes, automate manual steps that cause delays or errors, and ensure operational data reaches dependent systems and models.
Own the process from signed order or customer brief through formulation, sampling, production, quality release, and shipment; define service levels and metrics for each handoff.
Define objectives, scope, milestones, and metrics for programs, and report portfolio KPIs covering delivery, turnaround time, tool adoption, quality, and cost to serve.
Lead weekly business reviews, quarterly planning, and inputs to the annual operating plan for Fragrance House.
Coordinate across supporting teams and set priority order when demand exceeds capacity.
Identify risks early, document mitigation plans, and escalate trade-offs with clear recommendations.
Document standard operating procedures so programs can be repeated across customers and product categories.