Senior Technical Program Manager

Kenect • Pleasant Grove, UT

6d

About The Position

Kenect is seeking an experienced Senior Technical Program Manager to lead the planning, coordination, and delivery of programs supporting its AI platform. Reporting to the Manager of Program Management, the role partners with a fully remote development team and cross-functional stakeholders to keep initiatives moving forward, align priorities, and deliver projects on track.

The role owns program execution, facilitates Agile development processes, proactively manages risks, and removes obstacles affecting delivery. It uses Jira, Confluence, and Excel to provide progress visibility, improve team processes, and support accountability throughout the development lifecycle. The successful candidate will thrive in a fast-paced SaaS environment, bring structure to complex initiatives, balance technical priorities with business objectives, and help turn strategic goals into measurable results.

Kenect is an AI-powered texting and reputation management platform used by more than 10,000 dealerships and service businesses across North America. The company helps businesses streamline communication and unify messaging, reviews, payments, and customer conversations.

Requirements

• At least 5 years of experience working within a product or technology organization, including experience in a SaaS environment.
• Proven experience managing technical programs or projects, preferably supporting software development or engineering teams.
• Strong understanding of Agile/Scrum methodologies and hands-on experience facilitating sprint ceremonies and supporting sprint-based software delivery.
• Experience working with fully remote or distributed teams and the ability to build trust, maintain accountability, and promote effective collaboration.
• Proficiency with Jira, including boards, sprints, epics, and reporting; Confluence for documentation and collaboration; and Excel for tracking and analysis.
• Ability to manage multiple programs, competing priorities, timelines, and cross-functional dependencies.
• Strong problem-solving and analytical skills, including the ability to anticipate risks, resolve obstacles, and develop practical solutions.
• Excellent written and verbal communication skills, including the ability to communicate technical information, program updates, and business priorities to diverse audiences.
• Ability to influence stakeholders, build relationships, and drive results without direct authority.
• Strong organizational skills, attention to detail, and a proactive approach to planning, execution, and continuous improvement.
• Comfort navigating ambiguity, adapting to changing priorities, and taking ownership of outcomes in a fast-paced environment.
• Bachelor's degree in a related field or equivalent relevant experience.

Nice To Haves

• Advanced degree or professional certifications in program management or Agile methodologies.

Responsibilities

• Lead planning, coordination, and execution of multiple technical programs supporting Kenect's AI platform, aligning them with organizational priorities and business objectives.
• Partner with engineering teams, leadership, and cross-functional stakeholders to establish program goals, define deliverables, and maintain clear timelines and expectations.
• Organize and facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Identify and remove blockers, resolve challenges, and help development teams maintain momentum and meet delivery commitments.
• Develop and maintain program plans, project schedules, milestones, and success metrics to monitor progress and drive accountability.
• Identify program risks, dependencies, and potential delays, and implement proactive mitigation strategies.
• Support fully remote development teams by fostering effective communication, collaboration, transparency, and accountability across locations and time zones.
• Use Jira, Confluence, and Excel to track deliverables, maintain documentation, monitor performance, and provide stakeholder reporting.
• Establish and continually improve program management processes, Agile practices, and documentation standards.
• Coordinate competing priorities and cross-functional dependencies so teams remain focused on high-impact initiatives.
• Communicate program status, milestones, risks, and changes to leadership and stakeholders.
• Identify opportunities to streamline workflows, improve team efficiency, and strengthen program delivery.

Benefits

• Health, dental, vision, life, and disability insurance.
• Paid day off for your birthday.
• Onsite gym.
• Breakroom with snacks and drinks.
• Convenient location next to a freeway entrance/exit.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior