Senior Technical Program Manager

Microsoft • Washington, DC

7d • $119,800 - $261,000

About The Position

Microsoft Cloud Operations and Innovation (CO+I) is responsible for the infrastructure behind Microsoft’s cloud. Within CO+I, the Integrated Planning & Execution (IPE) Datacenter Infrastructure team plans globally to maximize capacity efficiency while optimizing safety, security, and availability across the datacenter portfolio.

As a Senior Technical Program Manager in Region Health, you will translate complex technical and business signals into clear regional assessments, timely decisions, and coordinated action. You will identify barriers to serving customers, develop practical mitigation options, and lead recovery with accountable partners. This senior individual-contributor role covers an Americas-wide portfolio spanning North, Central, and South America. You will independently lead assigned regions or complex regional programs throughout their lifecycle, from launch readiness through established-region growth and recovery. The role’s mandate is to assess regional viability, surface material risks early, and drive coordinated responses that protect customer growth.

The position is based in one or more of the listed hubs: Atlanta, Georgia; Redmond, Washington; or Washington, DC. It is eligible for hybrid or remote work, up to 100%. Relocation support is provided. Employees living within 50 miles of Microsoft’s Redmond campus must work from the office at least three days per week.

Microsoft describes its mission as empowering every person and organization to achieve more, and emphasizes responsible innovation, shared progress, and an inclusive work environment.

Requirements

• Bachelor’s degree and at least 4 years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.
• At least 2 years of experience managing cross-functional and/or cross-team projects.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 5 years of experience as a Technical Program Manager, Program Manager, or in a similar role in highly technical environments.
• Proven experience leading complex cross-team technical programs with significant infrastructure or platform components.
• Strong technical foundation in one or more of: cloud infrastructure and distributed systems; AI/ML platforms or large-scale compute environments; hardware-software integrations involving compute, networking, storage, power, or cooling.
• Demonstrated ability to manage execution in ambiguous, fast-moving environments.
• Excellent written and verbal communication skills, including experience presenting to senior leadership.
• Experience delivering or scaling AI, HPC, or GPU-based platforms in production environments.
• Familiarity with data center operations, hardware lifecycle management, or global deployment programs.
• Experience driving cycle-time reduction or large-scale process transformation.
• Background working with hyperscale cloud platforms or enterprise AI services.

Responsibilities

• Own regional health assessments by integrating authoritative capacity, demand, design, service-readiness, and adoption signals into evidence-backed views of regional ability to serve workloads and support growth; make data confidence, conflicting signals, and emerging risks explicit.
• Investigate constraints behind capacity figures, including differences between installed capacity, capacity available for sale, and capacity customers can deploy and use; assess availability-zone imbalances, service and product-configuration gaps, power availability, deployment bottlenecks, capacity shortages, stranded capacity, and adoption against business-case assumptions.
• Develop decision-ready mitigation options with technical and business partners, considering supply acceleration, restored power availability, demand shaping, alternative workload placement, and prioritization against customer commitments, business impact, technical feasibility, data residency, capacity substitutability, and deployment throughput.
• Drive accountable recovery by translating material risks into plans with owners, milestones, dependencies, decision points, and measurable exit criteria; resolve cross-team blockers, escalate decisions with recommendations, and validate that customers can use needed capacity and services.
• Connect regional execution to portfolio strategy by building regional outlooks and scenarios with planning partners, accounting for connected regions and dependencies, and translating longer-range risks into timely decisions that improve launch readiness, adoption, and growth.
• Maintain trusted health signals, decision records, actions, and recovery evidence in shared systems of record; provide concise updates in operating and planning forums; improve assessment methods and repeatable practices.
• Partner with hardware engineering, software engineering, infrastructure, networking, data center operations, supply chain teams, and external partners to unblock execution and coordinate interdependent work.
• Influence decision-making with data, technical insight, and executive communication.
• Develop working knowledge of datacenter deployment architectures, including compute (GPU/accelerators), networking, storage, racks, power, cooling, and platform readiness.
• Identify technical risks and drive mitigation across hardware, firmware, software, and operational domains; translate complex technical concepts into actionable plans for technical and non-technical stakeholders.
• Identify deployment-lifecycle bottlenecks and non-value-added activities and drive improvements that reduce time-to-live.
• Define and implement repeatable deployment playbooks, standard operating procedures, and automation opportunities; use retrospectives and data to improve deployment velocity and reliability.
• Ensure platform, tooling, monitoring, and operational readiness for AI workloads before production cutover; partner with service owners to validate scalability, resiliency, security, and operational support models.
• Provide concise, data-driven updates to senior leadership on progress, risks, mitigation plans, and business impact; articulate tradeoffs and recommend paths forward in ambiguous environments.

Benefits

• Relocation support is provided.
• Certain roles may be eligible for benefits and other compensation; additional information is available via the Microsoft careers pay and benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior