Senior Technical Program Manager

Teladoc Health • Uniondale, NY

3d • $140,000 - $170,000

About The Position

The Senior Technical Program Manager (TPM) is a senior individual contributor in Teladoc Health’s Product and Technology organization. The role leads delivery of complex, cross-functional technical programs and strategic initiatives, aligning execution with business objectives and ensuring scalable, high-quality outcomes. It partners closely with product, engineering, design, data, and operations teams in a highly matrixed environment, and uses modern AI-enabled tools and automation to improve delivery efficiency, reporting, and program governance.

The position also mentors junior and mid-level TPMs and serves as a thought leader for technical program management practices across the organization. The stated base salary range is $140,000–$170,000, with eligibility for a performance bonus and benefits subject to eligibility requirements. The role follows a Flexible Vacation Policy, with manager approval required for time off, and includes 80 hours of annual Paid Sick, Safe, and Caregiver Leave for full-time positions. Teladoc Health will not sponsor or transfer employment work visas for this position; applicants must be authorized to work in the United States without current or future visa sponsorship.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience.
• At least 5 years of program or project management experience.
• At least 2 years in a Technical Program Manager or equivalent technical delivery role.
• Experience delivering large-scale, cross-functional technical programs with measurable business outcomes.
• Understanding of software development lifecycles, cloud platforms (AWS, Azure, or GCP), APIs, data pipelines, CI/CD practices, system integrations, and security principles.
• Experience in Agile delivery environments using frameworks such as Scrum, Kanban, SAFe, or Lean methodologies.
• Strong stakeholder management skills and ability to influence across teams and leadership levels without direct authority.
• Experience establishing program metrics, tracking outcomes, and communicating progress to technical and executive audiences.
• Demonstrated use of AI and automation tools to improve program delivery, reporting, operational efficiency, or productivity.

Nice To Haves

• Advanced degree in Computer Science, Engineering, Business Administration, Information Systems, or a related discipline.
• Experience in healthcare technology, health and life sciences, or another highly regulated industry.
• Certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), SAFe Agilist (SA), Scrum Master (SSM), POPM, PMP, or equivalent.
• Track record of measurable improvements to high-traffic, large-scale consumer web and mobile experiences, such as sign-in, identity and account management, registration, onboarding, and app homepages.
• Understanding of user acquisition, activation, engagement, and retention, including use of funnel analytics, A/B testing, and experimentation to reduce friction, improve conversion, and bring users back.
• Familiarity with responsible AI principles, including model governance, fairness, bias mitigation, and compliance considerations.
• Experience with enterprise-scale platforms, cloud transformation initiatives, and large technology portfolios.
• Advanced expertise with reporting and visualization tools such as Tableau, Power BI, or similar platforms.
• Success mentoring TPMs, program managers, or project managers within a complex organization.

Responsibilities

• Lead end-to-end delivery of complex technical programs spanning web, mobile, platform, infrastructure, and data products.
• Align product, engineering, design, and operational teams to execute strategic initiatives successfully.
• Develop and maintain program plans, roadmaps, dependencies, milestones, and delivery metrics.
• Anticipate, identify, and mitigate program risks; resolve blockers and manage escalations proactively.
• Facilitate technical discussions about architecture, integrations, system dependencies, and delivery tradeoffs.
• Establish and track KPIs, success metrics, and program health indicators to measure outcomes and business impact.
• Create and maintain dashboards and status reports using tools such as Jira, Confluence, Airtable, Tableau, Power BI, and AI-enabled reporting solutions.
• Apply Agile, Scrum, Lean, Kanban, and Kaizen methodologies to support predictable and efficient program execution.
• Partner with engineering leaders to align technical roadmaps with platform scalability, reliability, and business goals.
• Use AI tools and automation to improve program management processes, reporting, risk identification, and operational efficiency.
• Conduct project retrospectives and implement lessons learned to improve delivery practices.
• Mentor junior and mid-level TPMs in program execution, technical reasoning, and stakeholder management.
• Serve as a thought leader for technical program management practices across the organization.

Benefits

• Performance bonus, subject to eligibility requirements.
• Benefits program, subject to eligibility requirements.
• Flexible Vacation Policy; time off requires manager approval.
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually for full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior