Senior Technical Program Manager

Cloudflare • Austin, TX

2d

About The Position

Cloudflare is seeking a highly skilled, self-motivated Technical Program Manager (TPM) to lead strategic, multi-quarter initiatives within our Performance and Infrastructure organization. As a vital link between Product, Engineering, Capacity Planning, Finance, and Reliability, you will drive a unified strategy from initial conception through to successful execution. In this role, you will be deeply involved in gathering requirements, defining deliverables, and reporting on progress. You will manage stakeholder expectations, proactively identify risks and dependencies, and ensure the delivery of predictable, high-impact outcomes. The ideal candidate is process-oriented yet remains flexible and iterative. You excel at navigating ambiguous technical challenges, fostering collaboration across teams, and asking the insightful questions necessary to drive stakeholders toward measurable results. This position requires a professional capable of managing complex tradeoffs and coordinating teams across global time zones.

Requirements

• BS+ in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of technical program management experience, preferably in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments.
• Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction.
• Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success.
• Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments and deliver with predictability.
• Excellent communication skills, with the ability to tailor technical complexity for diverse audiences, from engineering teams to executive leadership.
• Experience working across multiple time zones and multiple cross-functional teams.
• Fluent with Confluence, Jira, dashboards, and project planning tools.
• Hands-on experience or a strong competency in leveraging AI productivity tools and development platforms to automate routine program administration, with rigorous human-in-the-loop review of AI output
• Comfortable managing tight deadlines, changing priorities, and ambiguity
• Experience with various development and delivery methodologies (Agile, Waterfall, Kaizen, Scrum, or hybrid approaches).
• Ability to bring structure to ambiguity, act as a self-starter, and drive issues to resolution with empathy and sound judgment.

Responsibilities

• Lead execution for key initiatives, focusing on Infrastructure Efficiency and Engineering Reliability.
• Partner with Product and Engineering leaders to establish goals, metrics, and decision frameworks.
• Maintain program plans, roadmaps, dependency maps, and executive status reports.
• Align Product, Engineering, Infrastructure, Capacity, Data, Finance, Ops, and Security teams.
• Identify tradeoffs early, document decisions, and manage escalations to resolution.
• Represent internal technical users and integrate their workflows into program planning.
• Establish fleet-wide reporting for resource usage (CPU, bandwidth, memory, storage I/O, and RPS) to inform capacity planning and cost-efficiency strategies. Build automations and AI agents to handle routine program administration at scale.
• Coordinate shared dependencies across Infrastructure Engineering, Capacity Planning, Traffic Engineering, and Network Infrastructure workstreams where resource management and tracking intersect.
• Lead end-to-end chaos engineering, from test planning and execution to results publication.
• Coordinate readiness reviews, go/no-go decisions, and safe execution of production resilience tests.
• Track remediation, evaluate program impact, and maintain roadmaps, dashboards, and runbooks.

Benefits

• Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
• Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
• 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree