Senior Technical Program Manager - Productivity Engineering

Thumbtack

9d • Remote

About The Position

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. The Technical Program Management team is a collaborative, engaging team with a high motor and strong domain and technical expertise. They partner with engineering and teams across the business to drive discovery, prioritization, implementation, improvement, and ongoing management of high-impact technical solutions and programs, with a mission to help all of Thumbtack scale and get more done through technology and cross-functional alignment. The role addresses the rapidly changing landscape of how engineers write software, with AI-assisted and agentic development workflows reshaping code writing, review, testing, and deployment. The platform infrastructure, including CI/CD, build systems, code review, observability, developer tooling, cloud dev environments, and service reliability, must evolve quickly. Thumbtack is seeking a Senior TPM to lead this evolution, participating in architectural planning and design, and ensuring platform investments are adopted by engineers. This program will span Developer Experience, Client Infrastructure, Backend Infrastructure, and Site Reliability Engineering, driving strategy, coordination, and execution for ambitious infrastructure plans.

Requirements

• 5+ years in Technical Program Management within platform engineering, developer experience, or infrastructure, including leading multi-team migrations or platform rollouts that span multiple quarters and require broad organizational coordination.
• Strong technical fluency across CI/CD, build systems, code review tooling, microservices, containerization, observability, and cloud-native platforms.
• Fluency in the AI developer tooling landscape, including coding assistants, agentic workflows, cloud dev environments, and the infrastructure that supports them.
• Track record of driving adoption of internal tools and platforms, with an instinct for measuring success through developer satisfaction and usage—not just delivery—and prioritizing accordingly.
• Experience with agile program management, OKR/roadmap planning, and portfolio prioritization across multiple engineering teams.
• Excellent communication skills with a track record of driving alignment in ambiguous, fast-moving environments.

Responsibilities

• Own and define end-to-end program management for the 50+ members of the Productivity Engineering team. Your program extends across DevEx, Client Infrastructure, Backend Infrastructure, and Site Reliability Engineering - from roadmap planning through execution and adoption.
• Drive complex cross-team programs such as large-scale platform migrations and tooling adoptions across multi-quarter timelines.
• Define success through developer adoption and productivity impact — run feedback loops using frameworks like DORA, SPACE, and GetDX to keep the roadmap grounded in real needs.
• Manage migrations as a program: develop playbooks, secure partner commitments, phase rollouts, and track progress across multi-quarter efforts.
• Drive AI developer tooling strategy and adoption, including agentic workflow enablement, tool consolidation, and ROI measurement.
• Own the Platform Engineering team's Roadmap and OKR planning cycles, and Business Rhythms to ensure successful execution and OKR attainment.
• Manage stakeholder alignment across engineering leadership, ensuring program visibility, clear prioritization trade-offs, and sustained momentum on strategic bets.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees