Senior Technical Infrastructure Program Manager, Field Engineering

Amazon • Bellevue, WA

1d • Onsite

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers, focusing on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet. We are looking for an experienced Senior Technical Infrastructure Program Manager to join our Field Engineering team and lead the development of our Root Cause Analysis product and problem management business operations. In this role, you will define product strategy, own the roadmap, and drive execution of a platform that integrates multiple enterprise systems to achieve world class uptime for our customers. You will partner closely with multiple engineering disciplines and operations staff, make strategic decisions regarding program priorities and overall direction, and translate Field Engineer pain points into technical requirements. You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks, and instrumental in resolving them. You must possess strong organization, communication, and team building skills.

Requirements

• 5+ years of program management or technical project management experience
• 5+ years of data center or network capacity planning, data center or network infrastructure program/project management, or related technical experience
• Bachelor's degree in Engineering, Computer Science, or a related technical field

Nice To Haves

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working with large, complex data sets
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience owning/driving roadmap strategy and definition
• Experience with workflow automation tools and business process management platforms
• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects.
• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)

Responsibilities

• Define and own product strategy and feature roadmap with contributions to bi-annual planning cycles
• Translate Field Engineer needs into technical requirements, functional specifications, and integration designs across platforms
• Partner with software development teams to evaluate technical proposals, assess architectural risks, and ensure scalability for global operations
• Prepare narratives for executive leadership with recommendations which articulate decision points relative to cost, timing, and strategic trade-offs.
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.
• Provide direct support to Field Engineers including trainings on new and existing processes.
• Interface with internal Field Engineering teams and their partners to promote standards that maintain consistency and reliability in work-products delivered. Standardize inputs/outputs globally.
• Create strong end-to-end team processes/mechanisms that include training (buy-in) and validation of success through metrics-based criteria.
• Manage global program ownership for processes and strategic initiatives that encompass all engineering disciplines.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior