Senior Technical Program Manager, Payments

Airbnb

3d•$179,000 - $210,000•Remote

About The Position

Airbnb is looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Payments team. This role will partner with the Payments organization to provide a cohesive set of technology offerings that enable everything related to moving money in Airbnb’s global marketplace. The Payments Tech team includes Payments Platform, Compliance & Operations, Payments Engineering Services, and Payments Data Engineering. These programs work together to deliver reliable systems that allow guests and Hosts to make and receive payments with clarity and ease. As the payments platform grows, new payment partners, global licenses, compliance and regulation controls will be added, and new payment experiences will be built for guests and hosts. This role is deeply cross-organizational, as projects will span across a wide surface area, and building positive relationships across a multitude of technical teams will be essential to the success of this leader. The ideal candidate will share a passion for tackling complexity head-on while supporting and growing a world-class team of Technical Program Managers. In addition to helping their team deliver predictable, consistent program execution, this leader should have a strong sense of ownership and ability to think and work strategically with a variety of stakeholders.

Requirements

Experience developing processes where few exist, and demonstrated flexibility to get things done.
Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
Good understanding of software engineers principles & proven ability to work in a distributed architecture environment.
Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
Experience working in a highly cross-functional environment where communication with multiple groups is imperative.
Ability to ramp up quickly and learn new technologies with minimal lag time.
Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
Exhibit knowledge of Jira or other equivalent task management tooling.
BA/BS degree, 7+ years experience in software development industry

Responsibilities

Develop program scope and objectives, collaborate with all relevant stakeholders, ensure technical feasibility and drive projects end-to-end.
Align on staffing, priorities and technical dependencies within Hosting and cross-functional teams like Trust, Payments, Infra & Product both in terms of quarterly planning, and managing ongoing risk escalation/ mitigation.
Manage Technical Design diligence process for large programs, track technical dependencies, scheduling reviews and pre-reviews, engaging the right stakeholders across teams, and managing meeting quality and efficiency.
Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.
Understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
Drive org-wide and company-wide technical initiatives as we evolve our technical stack to scale for the next decade.
Provide visibility into key performance indicators so leaders are aware of risks and opportunities.