Senior Technical Program Manager

Microsoft • Redmond, WA

13h • $119,800 - $261,000

About The Position

Microsoft's Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.
Within Microsoft Fabric, the Platform team builds and operates the unified foundation that brings together all Fabric workloads into a single, cohesive experience. The platform provides shared infrastructure, governance, security, and a unified data model that enables customers to manage their entire data estate in one place. This team is central to delivering Fabric as a complete, end-to-end intelligence platform.
The Fabric Quality and Reliability team is hiring a Senior Technical Program Manager to drive Fabric's Rhythm of Business (ROB), governance, and operational excellence processes across multiple organizations. Service quality is a top organizational priority, and this role is responsible for bringing together engineering, operations, and leadership teams to establish a consistent quality bar, drive accountability, and ensure quality and reliability improvements are executed effectively at scale. This role leads cross-organizational review processes, governance frameworks, and operational mechanisms that transform service health signals, risks, and priorities into measurable actions and outcomes. The successful candidate will partner across teams to improve visibility into service health, establish trusted metrics and reporting, drive alignment on priorities, and ensure commitments are tracked and delivered.
The role combines strategic leadership with hands-on execution. Responsibilities include identifying quality gaps across customer scenarios, defining and standardizing success metrics, improving the consistency and trustworthiness of telemetry and reporting, and driving process improvements that scale across organizations. The candidate will leverage data-driven insights, automation, and AI-assisted capabilities to improve operational efficiency, reduce manual effort, and strengthen decision-making.
This role is ideal for a Technical Program Manager who thrives in ambiguity, can lead complex cross-organizational programs, and has a proven track record of driving execution, governance, accountability, and measurable business outcomes across multiple stakeholder groups.
We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• Experience driving Rhythm of Business (ROB), governance, operational reviews, or organizational execution programs.
• Experience working with large-scale cloud services, service operations, quality programs, or operational excellence initiatives.
• Experience leading complex programs involving multiple stakeholders, teams, and organizational boundaries.
• Experience leveraging automation, reporting, or AI-driven capabilities to improve operational efficiency and decision making.

Responsibilities

• Drive Quality Rhythm of Business (ROB), governance, and operational excellence processes across multiple organizations, ensuring quality priorities, commitments, risks, and execution progress are consistently reviewed, tracked, and driven to resolution.
• Establish and evolve governance frameworks, executive review cadences, and reporting mechanisms that provide leadership visibility, enable data-driven decision-making, and drive accountability across teams.
• Translate organizational strategies, quality priorities, and service health objectives into actionable programs with clear deliverables, measurable outcomes, and cross-functional alignment.
• Drive continuous improvement by identifying systemic gaps, operational inefficiencies, and recurring quality challenges, and leading initiatives that improve organizational effectiveness, scalability, and execution rigor.
• Leverage service health signals, telemetry, and business insights to identify trends, measure program effectiveness, influence prioritization and investment decisions, and ensure teams focus on the highest-impact quality opportunities.
• Embody our culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior