Senior Technical Program Manager - Client Billing & Pharmacy Payments

UnitedHealth Group•Eden Prairie, MN

1d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a seasoned Senior Technical Program Manager to lead large, complex initiatives across the Client Billing and Pharmacy Payments domain within the PBM. This role is responsible for driving enterprise programs that span business, operations, architecture, engineering, and external partners. The ideal candidate is a solid delivery leader who can create structure in ambiguous environments, manage interdependencies across multiple teams, and drive programs from concept through launch and stabilization. This is not a team-level Scrum Master role. It is an end-to-end program leadership role focused on execution, alignment, and measurable business outcomes. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Bachelor’s degree or equivalent practical experience
7+ years of progressive experience leading large, complex technical programs in enterprise environments
Proven track record delivering multi-team initiatives that span business, operations, and technology
Demonstrated ability to lead successfully in ambiguous, fast-changing, or not-well-defined environments
Solid experience managing cross-functional dependencies, risks, timelines, budgets, resources, and executive communications
Proven technical fluency across software delivery, integrations, data flows, release planning, and architecture tradeoffs; able to partner credibly with engineering and architecture teams without being the primary solution designer
Proven solid stakeholder management and influence skills, with the ability to drive alignment across highly matrixed teams without direct authority
Proven excellent written and verbal communication skills, including experience presenting to senior leaders and steering complex decisions to closure
Experience working in Agile and traditional delivery environments with a pragmatic, outcome-focused approach

Nice To Haves

Experience in PBM, healthcare, billing, payments, finance operations, or other regulated, transaction-heavy environments
Experience leading complex software implementations, modernization efforts, or greenfield initiatives
Experience working across internal and external/vendor teams in large matrixed organizations
Demonstrated familiarity with tools such as Rally, Jira, MS Project, or similar program delivery platforms
Experience leading enterprise programs involving multiple teams, workstreams, and senior stakeholders
Ability to bring order to complexity and creates clarity where ownership, scope, or requirements are still evolving
Ability to operate comfortably at both the strategic and execution levels.
Proven knowledge on how to challenge assumptions, surface risks early, and keep teams aligned on outcomes
Ability to be equally credible with business leaders, operations partners, architects, and engineers

Responsibilities

Lead end-to-end delivery of large, cross-functional technical programs across the Client Billing and Pharmacy Payments ecosystem
Build program structure in ambiguous or evolving environments by defining scope, milestones, governance, success metrics, and decision-making cadence
Develop and manage integrated program plans across business, operations, architecture, engineering, and vendor teams
Identify and actively manage cross-team dependencies, risks, assumptions, issues, and critical path items
Partner closely with business leaders, product partners, architects, and engineering teams to translate priorities into executable roadmaps, delivery plans, and release sequencing
Drive alignment across stakeholders with differing priorities, ensuring decisions are made quickly and tradeoffs are visible
Facilitate working sessions, planning forums, and executive reviews to maintain momentum, remove blockers, and resolve escalations
Provide clear program health reporting, including status, milestones, risks, dependencies, decisions needed, and mitigation plans
Oversee release planning, launch readiness, operational readiness, and post-launch stabilization activities
Manage program financials, resource planning, and vendor coordination as needed
Continuously improve delivery practices, program governance, and execution rigor across teams