Senior Technical Product Support Specialist

Dover Food Retail•Chester, VA

14h•Onsite

About The Position

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services. DFR is looking for an experienced Senior Technical Product Support specialist. This person is responsible for supporting the Sales team in the promotion and sale of the HillPhoenix Case brand and products. The Technical Product Specialist will serve as a “go-to” resource for information and questions regarding application and design options for Specialty products, and by satisfying customer needs and demonstrating expertise in the industrial refrigeration market. The candidate must have excellent communication, customer and interpersonal skills. The individual should have experience in dealing individuals at multiple levels of the organization. Key to success in the position and the company is to “live” the culture and core values of the Company.

Requirements

Bachelor's degree preferred in Engineering, Business Administration or a related field.
Minimum of 5 years’ of progressive experience and responsibilities, experience must include technical sales experience in an industrial refrigeration environment.
Demonstrated ability to lead people and get results through others.
Ability to develop and execute effective action plans to achieve results.
Quality orientation and attention to detail.
Demonstrated ability to analyze problems drive to sustainable resolution.
Effective interpersonal skills, with the ability to establish and maintain effective working relationship with individuals at all levels within the organization.
Ability to effectively utilize Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) applications.
Ability to successfully manage multiple tasks and priorities and quickly adapt in a fast-paced high-energy environment.
Requires strong product knowledge of HillPhoenix products with a focus on the Case product portfolio.
Basic understanding of refrigeration and construction requirements for intended applications.
Willing to travel as needed to attend required meetings, customer visits, etc.
Effective problem solving capability.
Demonstrated ability to work and communicate effectively with customers and others across all levels and functions of the business.
Individual must collaborate and establish strong working relationships with customers, contractors, field service, industry peers and others as needed.

Responsibilities

Provide a “Go-To” resource for all Hillphoenix products with a focus on Case products, design options and their application to support both an internal and external knowledge resource.
Be a team player with good communication skills including managing several ongoing tasks at the same time with the ability to develop and manage an action plan to drive it to its projected final result.
Defining the necessary information to insure complete support of all sales efforts in relation to a category, working with Learning Center to insure best in class training.
Lead New Customer Requests meetings and work with engineering/PM to determine ability to customize a unit for a specific project and potential new trends in the market.
Provide Category support to the sales teams (inside/outside) to ensure they have all information to adequately provide the customer with the appropriate product.
Review bids (RFPs) to select CAS products that most closely meet bid requirements and note any exceptions, complete required bid documents and work with Inside Sales on bid quotes for specified products.
Support Strategic Planning & Target account support for the introduction of new products and their application for with product position for increasing market share and margins.
Reviewing data for useful information to reveal trends, patterns, and relationships to support proper product position in the market.
Clarifying potential markets for a product and providing detailed support to the customers and/or sales team and dealer network.