Senior Technical Support Specialist
Reliant Holdings Ltd•Pampa, TX
•Onsite
About The Position
Reliant Holdings is the largest privately held CO2 related family of companies in North America, with over 30 years of experience in the capture, purification, and production of CO2 for a wide range of industries. This role is for a Senior Technical Support Specialist who will direct day-to-day support execution and serve as the escalation point for complex end-user issues. The primary goal of this position is to ensure onsite technology is dependable, minimize downtime, and enhance service consistency throughout the organization.
Requirements
- Proven ability to lead, coach, and develop support staff
- Strong troubleshooting skills
- Customer-focused communication
- Discipline in ticketing, documentation, and service monitoring
Responsibilities
- Supervising and supporting technical support specialists
- Monitoring queue health and escalating as needed
- Documenting incidents, root causes, and resolutions in the ticketing system
- Delivering advanced troubleshooting for hardware, software, enterprise applications, connectivity, remote access, email, and printing
- Partnering on IT projects and system implementations
- Driving continuous improvement through process updates, documentation, and user training
- Updating knowledge articles and refining support workflows
- Sharing practical tips with users
- Keeping asset records current
- Performing a clean handoff with clear notes for what's next
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
