Senior Technical Product Manager

Asapp•Mountain View, NY

1d•Hybrid

About The Position

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. This is not a coordination role. You will own the layer of ASAPP’s platform that connects GenerativeAgent to the real world — integrations, SDKs, agent interoperability, voice channels, and the developer experience that underpins all of it. These are load-bearing systems: if they do not work, customers cannot deploy our solution and deals do not close. You will set and execute the strategy for a product surface that spans API Connections (our integration hub), the developer SDKs, Agent-to-Agent (A2A) interoperability, MCP servers, workflows, and telephony integrations. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders. The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.

Requirements

5+ years of product management experience in enterprise B2B SaaS and native AI platforms.
Technical depth to engage credibly with engineers on API design, SDK architecture, integration patterns, and AI/ML tradeoffs — you are hands-on producing working prototypes and you need to understand production code.
Demonstrated ability to own a complex, multi-surface product area with minimal oversight.
Experience working directly with enterprise customers and delivery teams to translate pain into prioritized roadmap.
Comfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to.
Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.

Nice To Haves

Expert with integration platform or developer experience products (API gateways, SDKs, MCP/A2A protocols, webhooks, OAuth flows)
Experience with voice or telephony products, CCaaS platforms
Proven background in enterprise onboarding
Comfort navigating AI/ML systems — not just as a user but as someone who can reason about model behavior, latency tradeoffs, and accuracy/trust requirements
Prior experience in a startup or fast-scaling environment where the role definition evolved as the company did
Experience owning or meaningfully improving developer-facing documentation — API references, integration guides, and SDK docs

Responsibilities

Own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes.
Own the API Connections platform and manage the backlog of platform bets.
Manage the commercial relationship with our third-party providers.
Define and execute the A2A and MCP server roadmap.
Lead the developer SDKs. Own the roadmap and ensure investments stay aligned with the underlying platform.
Manage telephony and platform integrations — the connective tissue between our solution and customers’ CCaaS stacks.
Triage inbound requests with a bias toward saying no cleanly and early; the approach for each integration pattern is defined and the goal is disciplined execution, not proliferation.
Own external documentation (docs.asapp.com) as part of the product. Define the structure, processes, and standards — working with the team to execute.
Drive a docs-first approach where documentation ships with features, not after them.
Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets.
Work directly with customers and account teams to prioritize and sequence delivery
Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence.
Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven.