Senior Technical Product Manager - Agentic Identity

American Express•New York, NY

8d•$123,000 - $215,250

About The Position

American Express Digital Labs is seeking a Senior Technical Product Manager to build and evolve consumer-facing platform capabilities for secure agentic experiences across AI platforms, partner channels, and personal agents. The role focuses on identity, authorization, consent, and agent identity, with ownership of the roadmap for customer access and consent within the MCP platform. The product manager will develop capabilities that make permissions understandable, enforceable, and easy to manage, including granting, expiring, and revoking access. The role also helps customers connect accounts and control agent access while enabling developers to build on these capabilities. The position owns product strategy and delivery from problem framing and requirements through launch, measurement, adoption, and iteration. It works closely with engineering, architecture, identity, security, privacy, risk, legal, compliance, analytics, and product teams to develop reusable access and consent patterns, monitor their effectiveness, and improve customer outcomes. It requires the ability to work across strategy and technical detail, including customer journeys, APIs, OAuth and authorization flows, agent identity, platform dependencies, and launch readiness.

Requirements

6–8+ years of experience in product management, product development, software engineering, platform products, APIs, developer tools, identity products, AI products, or partner-enabled digital experiences.
Experience delivering identity, delegated access, authorization, consent, account linking, or secure API integrations and translating customer and technical needs into product requirements.
Product-management experience moving platform, API, integration, identity, or infrastructure capabilities from alignment through launch, measurement, adoption, and iteration.
Ability to discuss APIs, OAuth and authorization flows, agent identity, schemas, technical tradeoffs, and platform architecture with engineers and architects.
Experience working with engineering, architecture, security, legal, compliance, privacy, risk, or data-governance stakeholders to launch customer-facing or partner-facing capabilities.
Ability to balance customer, business, partner, technical, and regulatory needs; assess tradeoffs and risks; gain buy-in; and make evidence-based decisions.
Strong cross-functional leadership, relationship-building, and communication skills in a complex, regulated environment.
Customer-focused judgment and ability to balance usability, security, reliability, reuse, and delivery speed.
Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship.

Nice To Haves

Experience with large language models, AI agents, Model Context Protocol, function calling, tool orchestration, or AI platform products.
Experience building or managing APIs, SDKs, developer platforms, partner integrations, ecosystem products, or platform capabilities used by multiple internal or external consumers.
Familiarity with OAuth, OpenID Connect (OIDC), or related identity standards.
Depth in an adjacent area such as AI evaluations, observability, developer tooling, platform analytics, developer experience, or data governance.
Experience creating reusable product patterns used by multiple teams, products, or external partners.
Experience with responsible AI, model or tool evaluation, data minimization, consent, transparency, or customer data protection.
Experience in financial services, payments, fintech, or other highly regulated industries.
Bachelor’s degree or equivalent experience.

Responsibilities

Own the product roadmap and delivery for customer access, consent, authorization, and agent identity, from problem framing and requirements through launch, measurement, adoption, and iteration.
Partner with engineering, Enterprise Identity, security, privacy, risk, and product teams to define and deliver secure customer account-connection patterns.
Define requirements for authentication, delegated access, authorization, permissions, consent capture, requests for additional access, customer understanding and control, agent identity, and revocation.
Determine when capability or permission changes require additional customer consent, while preserving existing access when permissions remain sufficient.
Ensure customer permissions are understandable and technically enforceable as tools, partner models, and agent capabilities evolve.
Define reusable patterns for customer access, authorization, and consent and work with engineering and domain teams to adopt them.
Translate customer, policy, and technical constraints into prioritized requirements, user stories, acceptance criteria, and delivery plans with engineering and architecture.
Determine which patterns should be standardized across use cases and partners and which should remain domain- or partner-specific.
Define success measures for owned capabilities, including customer completion, friction, authorization success, permission enforcement, and traceability of agent actions.
Work with engineering and Analytics to monitor performance and define evaluations and monitoring for capability effectiveness, reliability, and customer experience.
Use performance and customer-experience signals to prioritize improvements.
Support development and release planning, manage cross-functional dependencies, and communicate decisions, risks, and tradeoffs to stakeholders.
Work closely with engineering and architecture while remaining accountable for customer outcomes, product priorities, tradeoffs, dependencies, and stakeholder alignment.
Collaborate with Product Strategy & Integrations, Product Operations, domain product teams, Enterprise Identity, Legal, Compliance, Privacy, Risk, Information Security, and data-governance partners.
Work across strategy and technical detail, including customer journeys, APIs, OAuth and authorization flows, agent identity, platform dependencies, and launch readiness.
Use real delivery work to identify reusable access, authorization, and consent needs.

Benefits

Competitive base salaries
Bonus incentives
6% company match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities