Senior Technical Product Manager - Billing & Policy Platforms

MAPFRE•Webster, MA

52d•$110,000 - $150,000

About The Position

Mapfre is seeking a Senior Technical Product Manager to lead the strategy, development, and delivery of enterprise-scale technology solutions that power critical insurance operations and drive business transformation. In this highly visible role, you’ll lead the strategy, roadmap, and delivery of enterprise technology products, partnering across business and technology teams to deliver innovative solutions that drive customer value, operational efficiency, and business growth. This opportunity is ideal for a product leader who combines strong product management expertise with deep technical knowledge, thrives in complex environments, and enjoys turning customer and business needs into scalable, impactful solutions.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Technology, Business, Finance, or a related field; equivalent experience may be considered.
8+ years of product management experience, including ownership of complex technical products and large-scale enterprise initiatives.
Demonstrated success developing product roadmaps and managing products through the full lifecycle.
Strong knowledge of Agile methodologies, including Scrum, Kanban, SAFe, Lean, or similar frameworks.
Experience partnering with software engineering and architecture teams in complex technology environments.
Strong analytical, problem-solving, and data-driven decision-making capabilities.
Experience with customer research, journey mapping, product analytics, and A/B testing.
Outstanding communication, presentation, stakeholder management, and leadership skills.
Proven ability to influence strategic decisions and lead cross-functional teams.

Nice To Haves

Experience within insurance, banking, financial services, policy administration, billing platforms, portfolio management, or other regulated industries.
Experience supporting policy and billing lifecycles.
Familiarity with enterprise-scale technology transformations and digital modernization initiatives.

Responsibilities

Lead products through the full lifecycle, from strategy and requirements through delivery, launch, and continuous improvement.
Serve as the bridge between business stakeholders, engineering teams, architects, operations leaders, and regulatory partners—guiding products from concept and strategy through delivery, launch, adoption, and continuous optimization.
Lead products supporting billing lifecycle management, policy administration, payments, collections, customer servicing, and related business functions.
Translate business needs into secure, scalable, and technically feasible product solutions.
Evaluate and leverage emerging technologies, including AI, Generative AI, automation, cloud, and blockchain, where appropriate.
Use analytics, customer feedback, and performance data to optimize product outcomes and continuously improve the customer experience.
Use data, customer insights, and performance metrics to optimize products and drive continuous improvement.
Partner with business and technology teams to prioritize initiatives, drive delivery, and build alignment across stakeholders.
Develop and manage product backlogs, user stories, requirements, and acceptance criteria.
Ensure products meet regulatory, governance, privacy, security, and risk management requirements.
Lead cross-functional teams and influence key business and technology decisions.
Communicate product strategy, priorities, and outcomes to technical and business audiences.
Mentor Product Managers and Technical Product Managers while fostering a culture of innovation, collaboration, and continuous improvement.