Senior Technical Implementation Manager

H1

3d • $130,000 - $145,000 • Remote

About The Position

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this, our teams harness the power of data and AI technology to unlock groundbreaking medical insights and convert those insights into actions that result in optimal patient outcomes and accelerate an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.
The Customer Solutions & Implementation team is responsible for delivering scalable, enterprise-grade implementations that enable customers to maximize the value of H1’s data and SaaS platform offerings. Working closely with Product, Engineering, Data, and Customer teams, this group leads complex technical deployments, enterprise integrations, and solution delivery for some of the world’s largest healthcare and life sciences organizations.
As a Senior Technical Implementation Manager, you will lead enterprise software implementations and technical solution delivery for healthcare and life sciences customers. You will operate at the intersection of client strategy, technical implementation, enterprise data delivery, and Salesforce platform configuration.
This role requires a strong combination of technical expertise, client-facing communication skills, and cross-functional leadership. You will serve as a trusted technical partner to customers while coordinating closely with internal Product, Engineering, Data, and Customer teams to ensure successful delivery and long-term client success.

Requirements

• 5+ years of experience in technical implementation, solutions engineering, enterprise SaaS delivery, or CRM implementation roles
• Strong experience supporting Salesforce platforms (LSC preferred) and regulated enterprise SaaS application environments
• Experience managing enterprise client relationships and complex implementation projects
• Understanding of enterprise data architecture and integration workflows such as data feeds, analytics platforms, or complex data delivery workflows
• Familiarity with technologies such as AWS, Snowflake, Databricks, APIs, and SFTP/FTPS
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple high-priority projects simultaneously in fast-paced environments
• Experience within life sciences, healthcare, or healthcare technology environments supporting Salesforce Life Sciences Cloud implementations preferred
• Familiarity with Agile delivery methodologies

Nice To Haves

• Salesforce Life Sciences Cloud implementations preferred

Responsibilities

• Lead enterprise implementations from discovery and requirements gathering through deployment and post-launch support
• Gather and translate business and technical requirements into scalable platform and workflow solutions
• Serve as the primary technical point of contact for enterprise customers throughout implementation engagements
• Configure and support Salesforce-based applications, including workflows, permissions, dashboards, automation flows, and reporting structures
• Support enterprise integrations involving APIs, AWS/S3, Snowflake, Databricks, SFTP/FTPS, and CRM platforms
• Coordinate enterprise data delivery workflows, structured data feeds, and client-specific transformation requirements
• Troubleshoot technical, integration, and production issues while partnering cross-functionally with Product, Engineering, DevOps, and Data teams on resolution efforts
• Validate data quality, investigate discrepancies, and communicate findings clearly to both technical and non-technical stakeholders
• Manage implementation timelines, risks, dependencies, escalations, and delivery milestones across multiple client initiatives
• Conduct client workshops, solution walkthroughs, and user enablement sessions
• Build strong relationships with technical, operational, and executive stakeholders while balancing business priorities with technical feasibility
• Drive alignment between customer expectations and internal delivery capabilities in fast-paced enterprise environments

Benefits

• Full suite of health insurance options
• generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours
• the opportunity to work from anywhere
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe
• stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed