Senior Technical Engagement Manager

Vercel

4d • Remote

About The Position

As a Technical Engagement Manager at Vercel, you will play a pivotal role in driving customer outcomes by providing technical and operational leadership on post-sales delivery of Professional Services within customer engagements. You will collaborate closely with the account team to ensure the delivery of outcomes that align with customer business and technical goals while assisting in identification and scoping of potential future work within accounts. This role also contributes to the growth and maturity of Vercel’s Professional Services, helping build new education, migration, and development offerings and enhance delivery capabilities. This role is fully remote and will report to the Global Head of Professional Services. Occasional travel may be required. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.

Requirements

• 7+ years of experience in consulting, technical delivery, or customer-facing roles, with a focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects.
• Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks.
• Proven track record of leading both post-sales delivery engagements as well as account expansion efforts, ensuring customer success and satisfaction.
• Ability to manage cross-functional teams and stakeholders, balancing competing priorities to deliver results.
• Strong communicator, capable of translating technical concepts into business value for customers and internal teams.
• Experience working with cloud platforms and DevOps practices.

Nice To Haves

• Experience with Vercel’s platform or similar edge computing and frontend cloud platforms.
• Familiarity with agile methodologies and project management tools like Jira or Asana.
• A background in software development or engineering, enabling you to deeply understand technical challenges and solutions.
• Experience working in a fast-paced, high-growth SaaS or technology company.
• Direct experience with regulated industry customers and/or Enterprise customers.

Responsibilities

• Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints.
• Work backwards from customer business and technical outcomes to define success criteria and delivery plans.
• Manage cross-functional delivery teams, including internal and external stakeholders, to ensure seamless execution.
• Monitor project health, identify risks, and implement mitigation strategies to ensure successful delivery.
• Serve as the primary point of contact for customers, fostering strong relationships and ensuring satisfaction.
• Partner with the account team to identify and coordinate technical pursuits, including scoping, solutioning, and estimating effort for migration programs as part of account expansion.
• Develop customer-tailored project proposals and statements of work (SOWs) that align with customer needs and Vercel’s capabilities.
• Support Vercel engineers when presenting technical solutions to customers, addressing their business and technical challenges.
• Collaborate with sales and solutions engineering teams to ensure alignment on customer requirements and proposed solutions.
• Contribute to the development of new service offerings, leveraging customer insights and industry trends as directed by the Global Head of Professional Services.
• Help mature Vercel’s Professional Services delivery capabilities by defining best practices, templates, and frameworks.
• Help drive partner attachment and engagement on shared customers
• Mentor and guide team members to enhance their delivery expertise.
• Collaborate with internal teams to refine processes and develop tools for improved efficiency and scalability.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed