Technical Engagement Manager (RAPID)

KLA•Boise, ID

6d•$107,000 - $181,900•Onsite

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. The RAPID division is the world leading provider of reticle inspection solutions for the semiconductor industry. The company provides inspection solutions to both the mask shops and the semiconductor fabs to ensure that lithography yields are consistently high thus enabling cost-effective manufacturing.

Requirements

Master’s degree (or higher) in Engineering, Physics, or related field.
5–10 years of semiconductor or capital equipment experience.
Strong background in lithography, mask manufacturing, or inspection systems.
Strong customer-facing experience and problem-solving skills.

Nice To Haves

Experience with reticle inspection, EUV, and advanced semiconductor nodes.
Prior leadership experience and experience working with global semiconductor customers.

Responsibilities

Own and drive customer-specific engagement strategy, including product penetration, adoption, and market share growth.
Build strong relationships with key customer technical stakeholders and develop deep understanding of customer processes and roadmap.
Act as the primary technical leader for customer programs including tool qualification, ramp, and issue resolution.
Lead complex problem solving, risk mitigation, and escalation management.
Collaborate with Product Marketing, Engineering, Service, and Sales teams to deliver product value, align roadmap, and resolve issues efficiently.
Lead, mentor, and develop a team of highly technical engineers.
Drive skill development, knowledge transfer, and strong collaboration across global teams.
Work with Business Units to execute business objectives, improve customer satisfaction, and drive operational excellence including escalation management and product adoption.