Senior Technical Engagement Manager

Coalfire

1d•$89,000 - $149,000•Hybrid

About The Position

As a Senior Technical Engagement Manager, you'll play a crucial role in driving customer success by understanding our clients' businesses and delivering innovative cloud solutions. This is your chance to join a dynamic team and help shape the future of cloud services!

Requirements

6+ years of technical project/program management experience
5+ years of external client facing experience
Experience leading cross functional technical projects through the full project lifecycle
Strong risk management, issue escalation, stakeholder communication, and executive-ready reporting skills
Consulting or professional services experience, including familiarity with managing cloud or technical projects
Ability to independently manage complex delivery schedules, dependencies, and multi-workstream coordination
Understanding of project management best practices and proven success in a professional services, consulting, or technology delivery environment
Knowledge of frameworks like FedRAMP, FISMA, CMMC, SOC, ISO, HIPAA, HITRUST, PCI, etc.
Knowledge of AWS, Azure, or GCP platform capabilities and services
Understanding of SecOps, SOC/NOC, vulnerability management, incident response, disaster recovery, and continuous monitoring
Understanding of the fundamentals of change management processes & procedures
Excellent communication skills including executive level communication experience
Hybrid, Agile, or iterative delivery methodology experience
Strong presentation, facilitation, and organizational skills
Experience using technology automations, workflow tools, or AI-enabled approaches as part of process improvement strategies
Ability to provide mentorship and coaching to help other team members enhance their technical and consulting skills
Bachelors degree in Computer Science, Information Systems, Cybersecurity, Business Administration or related field
US citizenship (required due to client contractual requirements)

Nice To Haves

Industry certifications such as PMP, CAPM, CSM, CISSP, CISM, CISA, CCSK, AWS Solutions Architect–Professional, Azure Solutions Architect Expert, Google Cloud-Professional Cloud Architect, GIAC Public Cloud Security, CompTIA Sec+, CompTIA Cloud+
Cloud-based networking experience with tools like Palo Alto, Cisco ASAv, VPC peering, Transit Gateway, etc.
Experience with Visio, Jira, Smartsheet, Tableau, or MS Project
Understanding of encryption technologies (TLS/SSL, encryption, PKI).
Terraform, CloudFormation, Python, Powershell, Bash
Understanding of various AI tools and platforms

Responsibilities

Work independently and collaboratively with a team to support and deliver assigned cloud design/build and managed operations work activities
Lead complex technical projects through the full lifecycle with accountability for schedules, scope alignment, dependencies, communications, risks, and issue resolution, budget, staffing, and margins
Recognize the necessity for implementing change management processes during an active project
Serve as the main point of contact for our clients and engagement teams
Collaborate with leadership to develop and refine project management procedures, reporting, and optimization efforts across technical delivery
Leverage technology, automation, and tooling to improve workflows, visibility, and operational efficiency
Create or updating training materials, project artifacts, and best practices to help strengthen consistent delivery execution
Work closely with delivery leadership to achieve utilization, forecasting, and delivery performance targets
Escalate client and project issues in a timely manner to inform and engage the necessary resources to address issues
Take the lead in risk reporting and identifying high risk clients, projects, dependencies, and technical delivery concerns for escalation
Collaborate with delivery leadership, quality management, sales, architects, engineers, and operations teams to drive the best customer experience
Serve as a subject matter expert on technical project delivery across cloud design/build and M&O engagements
Leverage understanding of security principles and best practices to balance them with various compliance frameworks, and advise clients accordingly
Stay informed on industry trends and changes and advising clients accordingly
Execute and controlling project management work as an individual across assigned client engagements
Guide projects through proactive risk identification, mitigation planning, dependency management, and issue resolution
Manage overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
Create and executing project schedules and revising those work plans as appropriate to meet changing client needs, delivery priorities, and technical requirements
Lead project status meetings to include information regarding schedules, dependencies, technical data requirements, action items, assignments, risks, issues, changes
Communicate project resources needed and collaborating with teams to assign individual responsibilities across technical and operational workstreams
Interface with clients through the entire engagement and interacting with numerous levels of client personnel and organizations, including occasional C-suite interaction
Establish and maintaining positive, collaborative relationships with clients and internal stakeholders