Senior Technical Delivery Manager

CNX•Bellevue, WA

1d•$92,250 - $140,000•Hybrid

About The Position

We're Concentrix, an intelligent transformation partner that is solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world's best brands. Our Technical Products and Services team is the driving force behind our transformation, data, and technology services, integrating digital engineering, creativity, and human behavior insights to unlock value through tech-powered experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients, achieving our vision. Our gamechangers have devoted their careers to ensuring every relationship is exceptional, and we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Requirements

10+ years of experience in Technical Program Management, Technical Delivery Management, Product Management, or related leadership roles.
Strong understanding of Agile, Scrum, SDLC, and enterprise software delivery practices.
Proven experience managing large-scale, complex technology programs.
Exceptional stakeholder management and communication skills.
Experience leading cross-functional teams in fast-paced environments.
Strong analytical, problem-solving, and decision-making abilities.
Demonstrated success delivering software products and enterprise technology solutions.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Experience within Telecommunications, Wireless, Enterprise Technology, or Digital Transformation environments.
Experience leading distributed onshore and offshore teams.
Familiarity with cloud platforms including Azure, AWS, or Google Cloud Platform (GCP).
Experience with APIs, microservices, system integrations, and modern architecture patterns.
PMP, SAFe, Scrum Master, Product Owner, or related certifications.

Responsibilities

Lead multiple Agile teams and delivery streams simultaneously.
Drive end-to-end program execution from planning through deployment and post-release support.
Establish project roadmaps, milestones, timelines, dependencies, and delivery plans.
Proactively identify, manage, and mitigate project risks and blockers.
Provide executive-level reporting, delivery metrics, and status updates.
Ensure alignment across product, engineering, architecture, QA, and business teams.
Partner with business stakeholders to gather requirements and define priorities.
Translate business objectives into actionable product and technical roadmaps.
Facilitate backlog grooming, sprint planning, release planning, and stakeholder reviews.
Balance competing priorities and maintain focus on business outcomes.
Champion Agile best practices and continuous process improvement.
Collaborate closely with engineering teams, architects, and technical leaders.
Understand system architecture, APIs, integrations, cloud platforms, and technical dependencies.
Drive adherence to SDLC best practices and modern software delivery frameworks.
Support solution design discussions and guide technical decision-making.
Act as a trusted advisor to both business and technical stakeholders.
Lead Agile ceremonies including sprint planning, retrospectives, daily stand-ups, and release readiness reviews.
Manage Jira workflows, dashboards, reporting, and delivery metrics.
Monitor team capacity, velocity, dependencies, and delivery health.
Use data-driven insights to improve predictability, efficiency, and delivery performance.
Leverage AI-enabled tools to enhance project planning, documentation, reporting, and team productivity.
Utilize platforms such as Microsoft Copilot, Jira AI, ChatGPT, Gemini, Claude, or similar technologies.
Identify opportunities to streamline delivery processes through automation and AI-assisted workflows.
Drive adoption of innovative practices that improve delivery quality and speed.