Senior Technical Delivery Manager

Informa Group . • New York, NY

1d • Hybrid

About The Position

The Senior Technical Delivery Manager is part of Informa Markets’ Event Technology Operations team and is responsible for the strategic vision and delivery of technology solutions across multiple projects. The role combines technical expertise, project management, and stakeholder communication to manage internal partnerships and vendor relationships, align technical readiness with project milestones, drive platform adoption, and support successful implementation of event technology solutions. The role can be based in any of Informa’s US offices.

The position oversees configuration, testing, integration, governance, quality assurance, and user acceptance testing across event technology platforms. It manages relationships and communication among internal teams and vendors, contributes to transformation, onboarding, and M&A integration efforts, and applies Agile and Scrum practices to coordinate scope, timelines, and deliverables. The role also serves as a subject matter expert for event technology platforms, supports platform improvements and issue resolution, and helps onboard new technologies and train internal teams. Occasional travel, up to 4–6 times per year, may be required to support onsite execution.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent work experience.
• At least 5 years of experience in platform administration, technical delivery, or system development.
• Strong understanding of API integrations.
• Hands-on experience with event technology platforms such as Swapcard, Stova, ExpoPlatform, and top-tier registration vendors.
• Strong understanding of Agile and Scrum methodologies and project management principles.
• Ability to manage multiple projects or workstreams simultaneously with attention to detail and effective prioritization.
• Excellent communication and interpersonal skills, including the ability to collaborate across cross-functional teams.

Nice To Haves

• Proficiency in Microsoft Excel, Word, Visio, and platform documentation tools.
• Strong analytical, problem-solving, and recommendation skills.
• CSS and HTML coding experience.
• High attention to detail and ability to handle sensitive access roles and system-level permissions professionally.
• Comfort working in matrixed environments and managing technical teams.
• Willingness to travel occasionally, up to 4–6 times per year, to support onsite execution.

Responsibilities

• Collaborate with Senior Project Managers on strategy and scrum teams to ensure accurate and timely delivery of event technology solutions.
• Lead platform configuration, testing, and integration across registration, exhibitor management, attendee engagement, and other event technology systems.
• Provide technical expertise and support for Salesforce and other key platforms, ensuring data integrity, proper configuration, and optimized workflows.
• Own and manage platform governance processes, including user access, permissions, system roles, and process standardization.
• Create and manage quality assurance and user acceptance testing processes for Technical Delivery Managers and deliverables.
• Manage implementation of integrations between platforms, including documentation and communication.
• Manage relationships between internal teams and vendors to align expectations and ownership of outcomes.
• Facilitate communication among technical leads, operations teams, and vendors to address risks, dependencies, and system issues proactively.
• Represent technical delivery in transformation efforts, market onboarding programs, and M&A integrations.
• Provide timely stakeholder updates and flag risks and dependencies; recommend platform enhancements and efficiencies.
• Apply Agile and Scrum methodologies to manage scope, timelines, and deliverables across concurrent workstreams.
• Collaborate with the Senior Project Manager and Senior CI Manager on project strategy, technical readiness, event milestones, and onsite execution plans.
• Oversee Technical Delivery Managers’ project plans and ticket queues to help ensure work is completed by deadlines.
• Improve delivery playbooks, workflows, and best practices to support scalability and consistency.
• Educate stakeholders by sharing platform capabilities, use cases, and insights from previous events.
• Serve as a subject matter expert for event technology platforms, including Salesforce, Swapcard, Stova, and ExpoPlatform.
• Document opportunities for platform improvements and lead vendor communication to implement them.
• Work with Technical Delivery Managers to gather platform performance data, triage risks, escalate systemic issues, and ensure effective business-as-usual support.
• Collaborate with the Senior Manager, CI & Onboarding to onboard technologies and create documentation and training materials.
• Identify risks and develop mitigations before they affect project delivery.
• Analyze and resolve issues involving platform integrations, system bugs, and feature requests.
• Act as a liaison between users and platform vendors regarding system bugs and feature requests.

Benefits

• 15 days PTO, rising to 20 after three years and 25 after six years.
• 10 national holidays and a birthday leave day.
• Opportunity to work from almost anywhere for up to four weeks per year.
• 401(k) match.
• Health, vision, and dental insurance.
• Parental leave.
• Employee stock purchase plan (ESPP) offering company shares at a minimum 15% discount.
• Up to four days per year to volunteer, with charity match funding available.
• Training and learning opportunities, mentoring platforms, and access to LinkedIn Learning courses.
• Employee assistance program, mental health first aiders, and access to a wellness app.
• Global awards and colleague recognition programs.
• Welcoming workplace culture, social events, and colleague groups and networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior