Senior Technical Delivery Manager, CRM Technology & Client Data

CHANEL • New York, NY

2d • $87,500 - $17,500 • Hybrid

About The Position

CHANEL is looking for a Senior Technical Delivery Manager, CRM Technology & Client Data to join our US TECH CRM team in New York City. The Senior Technical Delivery Manager, CRM Technology & Client Data at CHANEL acts as the bridge between strategic Salesforce CRM vision, the business and hands-on execution. This Delivery Senior Manager is the primary subject matter expert for Salesforce Data 360 and the Chanel CRM ecosystem (Salesforce Data 360, Marketing Cloud, Google BigQuery). Strong partnership with the Tech Data 360 Product Owner, on the strategic roadmap, is necessary. The ideal candidate has expertise in and is responsible for designing, validating, and leading the implementation of scalable and innovative technical solutions. The Senior Delivery Manager is a technical program manager who will dive deep into data models, integration patterns, and platform capabilities to guide business stakeholders on how to best leverage our client data platforms to solve complex business challenges. This IC role will partner with several internal teams to define and manage initiatives to drive the business in a complex luxury retail environment. The role will manage the vendor, working with business stakeholders, internal PM/BA team, testers, and other internal and external technology teams to ensure on time and successful delivery of the CRM roadmap.

Requirements

• Hands-On Technical Leader: A "player-coach" who is as comfortable leading a technical design session as they are reviewing complex code and configuration. This captures the essence of being both a manager and a practitioner
• Pragmatic & Analytical Problem-Solver: Possesses a strong analytical mindset to independently diagnose complex issues, balanced with the pragmatism to balance technical excellence with the practical needs of business delivery
• Collaborative & Influential Communicator: A natural collaborator who can build strong partnerships with architects and developers, and effectively communicate and influence across all levels, from technical teams to senior business leaders
• Expert Delivery & Project Manager: Demonstrates proven organizational skills to manage concurrent projects, indirect teams, and vendor partners, ensuring deadlines are met and teams are aligned
• Commitment to Engineering Excellence: Shows meticulous attention to detail and an unwavering commitment to delivering high-quality, robust, and scalable solutions.
• Minimum of 7 years CRM / CDP / Data 360 experience, with Salesforce expertise (Salesforce Marketing Cloud, Data 360/CDP and Salesforce Core)
• Bachelor's degree or equivalent experience.

Nice To Haves

• Highly Desired: Salesforce Data 360/ CDP Cloud Consultant
• Strongly Preferred: Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant, and/or other relevant consultant certifications
• Understanding of CRM, CDP, Data Analytics, Data Processing (Master Data Management, Data Quality Management) and Consumer Databases principles
• Strong knowledge and experience of Consumer databases and CRM development and configuration
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Demonstrated use of basic AI in the current role, such as automation of administrative tasks or personal productivity examples, must have
• Knowledge of Agentforce Vibes for rapid prototyping, very nice to have
• A master’s degree is a plus.

Responsibilities

• Translate Architecture into Action: In close partnership with the CRM Architect, deconstruct high-level architectural blueprints into detailed technical designs, data flows, and actionable user stories for the development team
• Own Project-Level Design: Serve as the technical design authority for the delivery team, making critical implementation decisions for components within Salesforce Data Cloud (e.g., data stream configuration, identity resolution logic, Calculated Insight formulas)
• Ensure Architectural Adherence: Act as the guardian of the architect's vision during implementation, ensuring all development work strictly adheres to established enterprise standards, patterns, and best practices
• Lead the Build: Lead the Agile Delivery Team responsible for executing the CRM technical roadmap. Manage sprint planning, resolve technical roadblocks, and ensure the on-time delivery of high-quality code
• Hands-On Validation: Conduct proof-of-concepts and personally validate new Salesforce Data Cloud features to confirm their suitability and application against the architectural design
• Implement Best Practices: Own and enforce the team's engineering standards, including environment management, release protocols, code versioning (CI/CD), and deployment methodologies
• Drive Quality: Implement and manage rigorous code review processes, automated testing, and QA practices to ensure the stability and integrity of all deliverables
• Technical Problem Solving: Act as the primary escalation point for the most complex technical issues within the platform, performing deep-dive analysis and orchestrating solutions
• Maintain an expert-level, feature-by-feature understanding of the Salesforce Data 360 Cloud platform and its integration capabilities
• Advise the Product Owner and business stakeholders on the practical application and effort required for new features, grounding their requests in technical reality
• Provide continuous feedback to the CRM Architect on platform performance, limitations, and opportunities for improvement discovered during implementation

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior