Senior Technical Data & Reporting Analyst

Concentrix•Omaha, NE

5h•Onsite

About The Position

The Senior Technical Data & Reporting Analyst is an onsite role based in Omaha, Nebraska. The analyst develops, maintains, and continuously improves reporting and dashboards that support Tech Evolution (TechEV) and Centralized Quality Assurance (CQA). Using Jira reporting, Tableau, Power BI, SQL, and AI-enabled analytics, the role transforms complex data into metrics, historical trends, actionable insights, and executive-ready reporting. The work helps leadership understand performance, quality, productivity, throughput, delivery trends, risks, and opportunities for continuous improvement. The analyst owns existing TechEV and QA dashboards, designs new reporting solutions, investigates data issues, and presents findings to management and senior leadership. The role also partners with stakeholders to ensure reporting reflects team processes and supports informed decisions and operational improvement. The position requires working onsite in Omaha five days a week.

Requirements

7–15 years of experience in technical data analysis, reporting, dashboard development, business intelligence, or a related analytics role.
Advanced hands-on Jira experience, including JQL, dashboards, filters, reporting, workflows, historical trends, and data validation.
Advanced Tableau experience, including dashboard development, data visualization, calculated metrics, KPIs, and historical reporting.
Advanced SQL skills, including the ability to query, join, organize, validate, reconcile, and analyze complex datasets independently.
Experience with Power BI reporting and dashboard development.
Strong analytical skills and ability to identify trends, risks, anomalies, root causes, and actionable insights.
Experience using AI to enhance data analytics, reporting, dashboard development, automation, and identification of trends or anomalies.
Ability to quickly understand TechEV and CQA roles, responsibilities, processes, metrics, and business objectives.
Understanding of QA metrics, including testing progress, defects, automation, quality trends, productivity, throughput, and delivery performance.
Strong written, verbal, and executive-level communication skills.
Experience preparing reports and presenting insights to management and senior leadership.
Ability to explain complex data, trends, risks, and findings clearly, confidently, and professionally.
Highly organized and detail-oriented, technically strong, and comfortable working independently in a senior-level capacity.
Ability to create polished reports and visualizations suitable for management and senior management.
Ability to work onsite in Omaha, Nebraska.
Must be legally authorized to work in the United States and reside in the United States or have a valid U.S. residential address.

Responsibilities

Develop, maintain, and continuously improve dashboards and reporting for TechEV and Centralized Quality Assurance teams.
Own existing TechEV and QA dashboards and design new reporting for performance metrics, historical analysis, trends, aging, throughput, quality, productivity, and delivery performance.
Build and enhance Jira dashboards, filters, workflows, reports, and historical trend views using Jira and JQL.
Develop Tableau dashboards and visualizations with calculated metrics, KPIs, historical reporting, and executive-level insights.
Use SQL to query, join, organize, validate, reconcile, and analyze complex datasets independently.
Translate technical data into concise, polished, actionable reporting for management and senior leadership.
Investigate data and reporting issues, identify root causes, validate results, and recommend improvements.
Identify trends, risks, anomalies, patterns, productivity drivers, quality indicators, and opportunities for operational improvement.
Apply AI tools and automation techniques to improve analytics, dashboard development, reporting efficiency, and anomaly detection.
Build an understanding of TechEV and CQA roles, processes, metrics, responsibilities, and business objectives so reporting reflects how teams operate.
Support reporting on QA metrics, including testing progress, defects, automation, quality trends, productivity, and delivery performance.
Prepare and present data insights, trends, risks, and findings clearly to management and senior leadership.
Partner with stakeholders to ensure reporting provides meaningful insights for decision-making and continuous improvement.
Complete assigned mandatory training within the provided timeframe.
Conduct and/or participate in regularly scheduled one-on-one meetings with a direct manager and/or direct reports.