Senior Technical Customer Trainer / Analyst - REMOTE

Danaher•New York, NY

4d•Remote

About The Position

The Senior Technical Customer Trainer / Analyst for Beckman Coulter Diagnostics is responsible for designing, developing, coordinating, and delivering industry leading training to end users and support personnel. This position reports to the Miami Training Manager responsible for ensuring that quality training is offered to meet the needs of our end users, is part of the Global Professional Development team and will be fully REMOTE (with travel requirements listed below). In this role, you will have the opportunity to deliver technical training programs and support materials for urinalysis to field service engineers, application specialist, and/ or external customers. May also deliver training for other disciplines such as hematology, chemistry, hematology, and informatics and is subject to change. Training can be delivered at a BEC training center, or a customer laboratory. Apply different adult learning styles and modalities to classroom instruction. Training content delivered via classroom, e-learning, webinars and other distance and self-paced, or on-demand learning methods. Design and develop training materials including storyboards, job aids, participant and instructor guides. All materials will be based on content and specifications provided by subject matter experts. Work with service management to standardize global training content delivery.

Requirements

Bachelor’s degree in Clinical Laboratory Science, Biomedical Engineering, or related field with 7+ years of relevant experience in technical training/teaching, clinical lab, and/or field service engineering OR Master’s degree in same fields with 5+ years of same relevant experience
Demonstrated ability to build and facilitate product training curriculums
Previous experience comprehending and reviewing technical product documentation
Technical expertise pertaining to urinalysis instrumentation

Nice To Haves

Use development content tools (Articulate, Camtasia, Storyline) to create effective and engaging e-learning

Responsibilities

Deliver technical training programs and support materials for urinalysis to field service engineers, application specialist, and/ or external customers.
May also deliver training for other disciplines such as hematology, chemistry, hematology, and informatics and is subject to change.
Training can be delivered at a BEC training center, or a customer laboratory.
Apply different adult learning styles and modalities to classroom instruction.
Training content delivered via classroom, e-learning, webinars and other distance and self-paced, or on-demand learning methods.
Design and develop training materials including storyboards, job aids, participant and instructor guides.
Work with service management to standardize global training content delivery.