Senior Technical Customer Success Manager - OEM - US - East Coast

n8n•Boston, MA

24d•Remote

About The Position

As a Senior OEM Technical Success Manager, you will serve as the primary technical and strategic partner for n8n’s Embed and OEM customers - companies that integrate n8n directly into their own products and platforms. In this role, you will operate at the intersection of engineering, architecture, and business strategy. You will work closely with product teams, developers, and technical leadership at partner organizations to ensure n8n is successfully embedded, scaled, and maintained inside their applications. You will guide partners through architecture decisions, integration patterns, and implementation best practices, while also helping them optimize commercial models, licensing structures, and long-term product strategy around their embedded use of n8n. This role requires both technical depth and business acumen. You must be comfortable working directly with engineers on implementation details (APIs, backend hooks, workflows, infrastructure, and upgrades) while also advising leadership on ROI, licensing structures, and contract evolution as their product and business models scale. In close collaboration with Solutions Engineering, Support, Product, and Sales, you will ensure partners can confidently build, operate, and grow their embedded n8n deployments while delivering measurable value to their end users.

Requirements

Strong technical foundation. You are comfortable working directly with engineers and understand modern software architecture. You have experience with: APIs and integration patterns, backend systems and event-driven architectures, webhooks and system communication patterns, JavaScript and TypeScript, debugging integration issues across multiple systems.
Experience with embedded platforms or developer tools. You’ve supported products where one platform is embedded inside another application, or worked with developer platforms, APIs, or integration tooling.
Architecture and implementation expertise. You can help partners make informed decisions around: how two systems communicate, multi-tenant architecture, upgrade strategies, system reliability and scaling, workflow orchestration design.
AI and automation literacy. You have a strong understanding of automation systems and modern AI concepts, including how workflows can orchestrate AI capabilities across systems. Experience working with AI-driven workflows or agentic automation is highly valuable.
Business and commercial acumen. You understand that OEM partnerships involve business model alignment, not just technical implementation. You can: understand a partner’s product strategy, reason about licensing structures and value metrics, recognize when contract structures may need to evolve, communicate ROI to both product teams and executives.
Clear communication across technical and executive audiences. You can confidently switch between deep technical discussions with engineers and strategic conversations with product leaders and executives.

Nice To Haves

Experience with workflow automation platforms, iPaaS, or orchestration tools
Experience supporting OEM or embedded software partnerships
Background working with developer platforms, APIs, or integration tooling
Familiarity with SOAP or similar integration methodologies
Experience with AI orchestration, LLM workflows, or agent-based systems
Startup or scale-up experience in high-growth technical environments
Computer Science or Engineering education, or equivalent practical experience

Responsibilities

Own technical relationships with OEM / Embed partners; Serve as the primary post-sales technical partner for embed and strategic OEM customers, supporting them across onboarding, architecture design, product integration, scaling, and upgrades.
Guide implementation and architecture decisions; Advise partners on best practices for embedding n8n into their products, including: API integration patterns, backend hooks and event triggers, authentication and access management, workflow execution models, multi-tenant architecture considerations, system communication patterns between n8n and partner applications.
Work directly with engineering teams; Collaborate directly with partner engineers to solve implementation challenges, debug integration issues, and ensure production-ready deployments. You will regularly engage in conversations around: APIs and webhooks, JavaScript and TypeScript workflow development, Infrastructure and scaling decisions, Upgrade strategies and version management, System architecture tradeoffs.
Advise on product integration strategy; Help partners determine how n8n should be exposed inside their product, including: Embedding approaches, User experience considerations, Automation capabilities exposed to end users, Security and governance implications.
Support long-term platform evolution; Guide partners through upgrades, version changes, and architectural evolution, ensuring the embedded n8n platform remains reliable as their product scales.
Navigate licensing and commercial models; Act as a trusted advisor on OEM licensing structures, helping partners understand how their product growth and usage patterns interact with n8n licensing. You will help identify when: A contract migration may better align with the partner’s product strategy, Usage models should evolve as adoption grows, Pricing structures could unlock new product capabilities.
Communicate business value and ROI. Translate technical implementations into clear business outcomes, helping partners quantify: Operational efficiency gained through automation, Product value created through embedded workflows, Revenue or differentiation driven by n8n capabilities.
Run a structured partner operating cadence. Maintain strong engagement through architecture reviews, technical health checks, roadmap syncs, and executive business reviews, ensuring alignment between partner goals and n8n capabilities.
Represent partner needs internally. Provide structured feedback to Product and Engineering based on real-world embed use cases, helping shape the roadmap for OEM capabilities.

Benefits

Competitive compensation
Equity
20 vacation days, 8 sick days, plus public holidays wherever you are (US)
Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage (US)
401(k) retirement plan with a 4% employer match (US)
Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones (US)
€1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills
Regular hackathons
Remote-first
$100 per month to support projects you care about
Unlimited AI budget to explore and use the best tools to boost productivity and creativity
Transparency
Ambitious but kind culture