Senior Technical Consultant, Okta

Okta • Washington, DC

1d • $157,000 - $235,000 • Onsite

About The Position

Okta is seeking a hands-on Senior Technical Consultant to provide implementation and deployment services to customers, primarily in a post-sales role. The consultant leads multiple concurrent customer deployment projects, with a focus on long-term customer success, and works with the broader Customer Success team to ensure a smooth transition into support and maintenance. The role also contributes to ongoing improvement of delivery processes and methods.

The consultant performs technical design, configuration, and troubleshooting of the Okta service; applies identity, access-control, cloud, enterprise IT, software development, and web technology knowledge to customer solutions; and communicates with customers, partners, and internal teams. The position may include mentoring less experienced colleagues and requires up to 50% future travel to customer sites. The successful candidate must be able to work onsite at Fort Meade, have an active Secret Clearance, and provide documentation establishing U.S. Person status upon hire. The role requires a bachelor's degree or equivalent in Computer Science, Information Technology, or a related discipline.

The listed annual on-target compensation range is $157,000–$235,000 for candidates located in California (excluding the San Francisco Bay Area), Colorado, Illinois, New York, and Washington. Actual compensation depends on factors such as skills, qualifications, experience, and work location. Okta also offers equity where applicable and benefits including health, dental and vision insurance, a 401(k), flexible spending account, and paid leave, including PTO and parental leave, subject to applicable plans and policies.

Requirements

• 5–7 years of experience as a technical consultant delivering solutions to external customers.
• Experience with identity federation and access-control technologies and protocols, such as OAuth, OpenID Connect, SAML 2.0, and WS-Federation.
• Software development experience with technologies such as Java, Ruby, .NET, PHP, or REST/JSON.
• Some knowledge of enterprise web technologies, security, and modern infrastructure.
• Experience with JavaScript and a major JavaScript MVC framework, such as Backbone, Angular, Ember, or React.
• Ability to work independently and cross-functionally in support of client work.
• Knowledge of enterprise identity lifecycle management processes and standards.
• Ability to multitask and manage multiple customer engagements.
• Willingness and ability to contribute hands-on.
• Strong communication skills, including issue tracking, triage, and crisis management.
• Experience in process improvement, decision-making, process management, planning, information analysis, and developing standards.
• Ability to access federal environments and/or protected federal data, and to submit documentation establishing U.S. Person status upon hire.
• Must be available to work onsite at Fort Meade.
• Must have an active Secret Clearance.
• Bachelor's degree or equivalent in Computer Science, Information Technology, or a related discipline.
• Up to 50% future travel to customer sites is required.

Nice To Haves

• Experience designing and implementing security and identity management solutions for critical systems and business programs.
• Experience delivering Okta implementations for organizations.
• Mobile development experience, including iOS and Android.

Responsibilities

• Provide hands-on consulting and implementation services to Okta customers, primarily after sale.
• Gather, analyze, and document post-sales requirements.
• Communicate with customers and partners at the appropriate technical or functional level.
• Deliver design and deployment solutions aimed at customer satisfaction and goals.
• Provide timely, high-quality service and leadership aligned with customer goals and requests.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between customers and Product Management to inform product development.
• Collaborate with Okta Engineering, Support, and other teams to address escalated issues.
• Interact with management and other roles within customer organizations and Okta.
• Collaborate with Sales on upsell and cross-sell opportunities with existing customers.
• Perform technical design, configuration, and troubleshooting of the Okta service.
• Design new offerings and identify ways to improve delivery and customer satisfaction as Okta grows.
• Manage multiple concurrent deployment projects.
• Apply identity federation, access control, cloud architecture, enterprise IT, software development, and identity lifecycle knowledge to customer work.
• May mentor, guide, and advise less experienced team members.
• Ensure the team follows quality and time-management processes, such as change controls and time tracking.
• Use a knowledge repository for deployment practices and customer ideas as part of continuous improvement.
• Use problem-solving, information gathering, and suitable internal resources to resolve business and customer issues.
• Communicate technical information to non-technical audiences, present information effectively, and manage sensitive communications thoughtfully.
• Understand customer business goals through active listening, identify needs, evaluate alternative technical solutions, and manage expectations.
• Seek opportunities to increase customer satisfaction and strengthen client relationships.

Benefits

• Equity, where applicable.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Flexible spending account.
• Paid leave, including PTO and parental leave, according to applicable plans and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior