Senior Technical Consultant

Staffbase•New York, NY

2h•$122,000 - $135,000

About The Position

Staffbase is seeking a Senior Technical Consultant to lead the technical side of enterprise customer rollouts. The role supports Spanish-speaking customers and teams and requires fluency in English and Spanish. The consultant helps new and existing customers securely integrate Staffbase into their technology landscapes and realize value from the platform, working with customer IT teams as well as executive stakeholders. Responsibilities span technical discovery, architecture, integrations, implementation planning, troubleshooting, customer enablement, presales support, and collaboration with internal teams.

Requirements

Professional fluency in written and spoken English and Spanish, including the ability to lead technical workshops and executive presentations in either language.
At least 5 years of experience in development, consulting, professional services, or sales engineering, including enterprise-scale SaaS deployments.
Strong technical grounding in integration, solution architecture, and security.
Solid web development knowledge, including HTML and CSS, and proficiency in at least one of JavaScript, Java, PHP, or Node.js.
Comfort using the command line and application logs to diagnose integration issues.
Project management experience leading technical projects with fixed deadlines from inception to completion.
Outstanding written and verbal communication skills, including the ability to engage deeply with technical stakeholders and explain fundamentals to business users.
Strong presentation skills for business and technical audiences, including executives.
Experience working directly with Sales, Success, Consultants, and System Integrators.
Self-motivated team player able to thrive in a fast-paced, high-growth environment.

Nice To Haves

Communications background.
Experience mentoring other consultants or engineers.

Responsibilities

Lead technical design and rollout planning for complex enterprise implementations from discovery through launch.
Run technical discovery workshops with customer IT, security, and business stakeholders, and translate findings into scalable, secure Staffbase architectures.
Advise on and oversee integrations with systems such as Microsoft, SAP, Workday, Okta, and ADP, including multi-system and multi-region landscapes.
Guide customers in using Staffbase APIs and SDKs to meet their use cases.
Work with Technical Specialists to deliver customized client applications that meet customer Corporate Identity requirements.
Manage technical project plans, resources, and dependencies, and communicate status, risks, and effort.
Support secure customer-environment setup according to governance and security requirements.
Troubleshoot and triage implementation issues using logs and the command line to identify root causes.
Deliver workshops, documentation, and customer communications in English and Spanish as needed.
Remove technical roadblocks to organization-wide rollouts.
Work with Sales to scope, estimate, and write Statements of Work, and participate in presales conversations for strategic deals.
Partner with Sales, CSMs, and System Integrators to embed Staffbase in customer architectures and identify expansion opportunities.
Present technical and business value to developers, architects, and executives.
Represent customer needs to Product and Engineering.
Mentor colleagues and contribute to documentation, delivery best practices, and internal and partner enablement.

Benefits

Competitive salary packages, including a unit-based Long Term Incentive Plan (LTIP).
Flexible working time models and the option of hybrid work.
Yearly flex work allowance of $1,608.
31 vacation days annually, including one floating holiday.
Pro rata fully paid Fridays off during August.
401(k) plan with company match.
Health plans, including dental and vision coverage.
Paid parental leave.
One volunteer day off per year.
Health insurance coverage.
Equity.
Employee growth budget.
Life and disability insurance.
Retirement savings plan.
Wellness days.
Paid holidays.
Paid time off (PTO).