Senior Technical Claims Specialist, Commercial Excess and Coverage

Liberty Mutual Insurance•Boston, MA

21d•$83,000 - $174,000

About The Position

Liberty Mutual is hiring a Senior Technical Claims Specialist in its Specialty Lines Excess Coverage department. Under moderate direction, the role handles a book of Commercial Casualty Excess/Umbrella claims through the entire claims life cycle. Claims may involve premises liability, auto, products, mass torts, and other types, across the United States, for Coverage A and Coverage B on admitted and non-admitted paper. The position requires experience evaluating complex excess claims with significant financial exposure. Responsibilities also include investigating claims, recommending adequate reserves, monitoring and documenting files, assessing risk-transfer potential, and settling or closing claims economically and promptly within prescribed authority limits. The claims owner determines coverage and liability, investigates and evaluates claims, sets and adjusts reserves, negotiates settlements, authorizes and pays claims, and may deny claims. The role reviews lawsuit and supporting documentation, establishes resolution actions, and forms working teams with Home Office Legal, defense counsel, and Home Office Claims. It manages outside counsel practices and billing, safeguards claims financial processing and information, and builds relationships with business partners. The specialist keeps current on legislation, court decisions, trends, and specialty coverage issues, and may advise Claims Management on impacts to claims policies and procedures. The role may also train and mentor staff, lead or participate in special projects, and perform other assigned duties. Employees residing within 50 miles of one of the listed offices are required to go into the office twice a month: Boston or Westborough, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; Plano, TX; or Suwanee, GA. This policy is subject to change. The opening may be filled at the Senior Technical Claims Specialist I or II level, depending on candidate experience.

Requirements

Experience with Commercial Excess and Umbrella claims averaging $1–3 million or more.
Excess claims experience involving premises liability, employer's liability, environmental, auto, products liability, mass torts, and other Commercial Casualty claims.
Advanced to expert knowledge of commercial casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation, and the insurance legal and regulatory environment.
Advanced to expert skill in customer focus, gaining support, teamwork, and adaptability.
Expert ability to identify and solve problems, achieve results, and execute thoroughly.
Ability to work independently, mentor other employees, and serve as a subject matter expert, normally acquired through 7 or more years of experience.
Ability to adapt to working in multiple claim systems.

Responsibilities

Own and handle Commercial Casualty Excess/Umbrella claims throughout the claims life cycle.
Determine coverage and liability; investigate and evaluate claims; establish and adjust reserves; negotiate settlements; authorize and pay claims; and deny claims when appropriate.
Review lawsuit documentation, supporting documents, claims files, and investigations; establish actions to resolve lawsuits, including coverage determinations, amounts owed, discovery plans, reserves, and negotiations.
Establish appropriate working teams involving Home Office Legal, defense counsel, and Home Office Claims based on suit allegations.
Manage outside counsel practices and billing activities.
Safeguard claims financial processing and information contained in claims files.
Train and mentor staff as appropriate and manage relationships with business partners such as Underwriting and Reinsurance.
Monitor, document, and assess claims, including potential risk transfer, and settle or close claims promptly and economically within prescribed authority limits.
Keep abreast of legislation, court decisions, trends, and experience affecting specialty coverage issues; analyze potential impacts on claims policies and procedures and advise Claims Management as needed.
Lead and participate in special projects and perform other duties as assigned.