Excess Claims Manager

MSIG USA•Cincinnati, OH

4d•$180,000 - $225,000

About The Position

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., a global property and casualty insurance group with operations in more than 40 countries and regions. The Excess Claims Manager provides leadership, technical oversight, and management of Excess claims, including complex, high-severity, coverage-sensitive, and litigated claims. The manager ensures claims are handled in accordance with policy provisions, legal and regulatory requirements, and company procedures, guidelines, and best practices. The role leads a claims team responsible for timely recognition, analysis, escalation, and communication of coverage issues. It oversees investigation, evaluation, reserving, litigation management, documentation, and resolution, while providing responsive service to insureds, claimants, brokers, internal partners, and other stakeholders. The position also supports team development, quality and compliance activities, and partnerships with Underwriting and other business areas.

Requirements

Bachelor’s degree from a four-year college or university.
10 or more years of related property and casualty claims experience, including significant experience handling Excess casualty claims.
5 or more years of management or supervisory experience.
Active license to practice law in at least one U.S. jurisdiction.
Advanced claims technical training and demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management.
Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage.
Demonstrated leadership and claims management ability.
Strong verbal and written communication skills.
Effective interpersonal, negotiation, problem-solving, and decision-making skills.
Ability to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims.

Nice To Haves

Juris Doctor (J.D.).
CPCU or another advanced claims training or designation.

Responsibilities

Review and assign new loss notices and oversee timely, effective handling of Excess claims.
Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.
Review open claim files for appropriate investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.
Monitor claim reserves and expenses to ensure they reflect anticipated exposures and established procedures.
Guide Excess/Umbrella coverage analysis, including complex coverage issues and communication of coverage positions.
Oversee litigation strategies, plans, cost management, negotiations, and resolution.
Ensure required claims are reported to Home Office Claim Staff and reinsurers.
Maintain required licenses, certifications, and designations.
Ensure claims handling and documentation comply with company policies, procedures, regulatory requirements, and applicable laws.
Conduct quality assurance audits and periodic open-claim reviews; participate in Home Office audits and claim reviews.
Keep the team informed of legal developments, claim standards, and best practices affecting Excess claims.
Partner with Underwriting and other business areas on significant claims, coverage considerations, claim trends, and issues affecting the Excess business.
Lead, coach, and develop claims professionals, including providing feedback, technical guidance, and career development support.
Support recruiting, hiring, onboarding, training, work assignment, and performance management.
Develop and support training in coverage analysis, investigation, claim evaluation, negotiation, litigation management, and resolution.
Delegate work according to team members’ experience and expertise, setting clear expectations and accountability.
Foster collaboration, sound decision-making, continuous improvement, and strong results.
Provide responsive service and maintain effective communication with insureds, claimants, brokers, and other stakeholders.
Participate in claim reviews, client meetings, teleconferences, and service presentations as appropriate.
Build working relationships with Underwriting and other internal business partners.
Handle or directly manage selected complex Excess claims when appropriate.
Participate in special projects and assignments as needed.
Lead and maintain an engaged, appropriately trained claims team; interview, hire, train, assign and direct work, provide performance feedback and coaching, support employee development, and address performance or operational concerns.