Excess Claims Manager

MSIG Holdings•Cincinnati, OH

2d•$180,000 - $225,000

About The Position

The Excess Claims Manager provides leadership, technical oversight, and management of Excess claims. The role oversees complex, high-severity, coverage-sensitive, and litigated claims, ensuring that they are handled in accordance with policy provisions, legal and regulatory requirements, and company procedures and best practices. The manager leads a team responsible for identifying, analyzing, escalating, and communicating coverage issues, and oversees claim investigation, evaluation, reserving, litigation management, documentation, and resolution. The position also provides responsive service to insureds, claimants, brokers, internal business partners, and other stakeholders. The manager leads and develops claims professionals and is responsible for team staffing, training, work assignment, performance feedback, and operational effectiveness. The role partners with Underwriting and other business areas on significant claims, coverage considerations, claim trends, and issues affecting the Excess business. It may also directly manage selected complex Excess claims and participate in special projects. MSIG USA is the U.S.-based subsidiary of MS&AD Insurance Group Holdings, Inc. The posting describes it as a global property and casualty insurer operating across more than 40 countries and regions, with a 350-year heritage. The estimated annual salary range is $180,000–$225,000, with actual compensation dependent on relevant experience, location, and other job-related factors.

Requirements

Bachelor’s degree from a four-year college or university.
10 or more years of related property and casualty claims experience, including significant experience handling Excess casualty claims.
5 or more years of management or supervisory experience.
Active license to practice law in at least one U.S. jurisdiction.
Advanced claims technical training and demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management.
Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage.
Demonstrated leadership and claims management ability.
Strong verbal and written communication skills.
Effective interpersonal, negotiation, problem-solving, and decision-making skills.
Ability to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims.

Nice To Haves

Juris Doctor (J.D.) degree.
CPCU or another advanced claims training or designation.

Responsibilities

Review and assign new loss notices and oversee timely, effective handling of Excess claims.
Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.
Review open claim files for appropriate investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.
Monitor claim reserves and expenses to ensure they appropriately reflect anticipated exposures and established procedures.
Guide the handling of Excess/Umbrella coverage, including complex coverage issues and communication of coverage positions.
Oversee litigation strategies, including litigation plans, cost management, negotiations, and resolution.
Ensure required claims are reported to Home Office Claim Staff and reinsurers.
Maintain required licenses, certifications, and designations.
Ensure claim handling and documentation comply with company policies, procedures, regulatory requirements, and applicable laws.
Conduct quality assurance audits and periodic reviews of open claims; participate in Home Office audits and claim reviews.
Keep the team informed about legal developments, claim standards, and best practices affecting Excess claims.
Partner with Underwriting and other business areas on significant claims, coverage considerations, claim trends, and other Excess business issues.
Lead, coach, and develop claims professionals through feedback, technical guidance, and career development support.
Support recruiting, hiring, onboarding, training, work assignment, and performance management.
Develop and support training in coverage analysis, investigation, claim evaluation, negotiation, litigation management, and resolution.
Delegate work according to team members’ experience and expertise while setting clear expectations and accountability.
Foster collaboration, sound decision-making, continuous improvement, and strong results.
Provide responsive service and maintain effective communication with insureds, claimants, brokers, and other stakeholders.
Participate in claim reviews, client meetings, teleconferences, and service presentations as appropriate.
Build working relationships with Underwriting and other internal business partners.
Handle or directly manage selected complex Excess claims when appropriate.
Participate in special projects and assignments as needed.
Interview, hire, train, assign and direct work, provide performance feedback and coaching, support employee development, and address performance or operational concerns.