Senior Technical Analyst
About The Position
Join RBC's Development and Disaster Recovery Mainframe Operations team as a Senior Technical Analyst and lead the optimization of our critical development and disaster recovery mainframe infrastructure. You'll provide technical expertise in z/OS and z/VM environments, in a rotating on call 24/7 basis to maximize system availability and reliability for our organization. This role combines hands-on technical problem-solving with strategic responsibility—you'll troubleshoot complex issues, lead disaster recovery initiatives, and mentor teams on operational excellence and emerging technologies.
Requirements
- 5-7+ years of hands-on mainframe experience with in-depth knowledge of z/OS and z/VM processes, troubleshooting, and system administration
- Advanced problem determination, resolution, and escalation capabilities with proven ability to diagnose and resolve complex technical issues under pressure
- Proven change management and implementation experience with demonstrated ability to manage expectations and deliver on commitments consistently
- Proactive, self-starter mentality with commitment to operational excellence, continuous improvement, and exceptional customer service
- Operational expertise with z/OS tools (TSO, ISPF, REXX, System Automation)
Nice To Haves
- ITIL framework certification or IT Standards and Methodologies knowledge
- Experience leading or mentoring technical teams and driving positive organizational change
- Capability to develop innovative ideas and creative solutions for complex mainframe challenges
Responsibilities
- Provide Level 1 technical support on a rotating 24/7 on-call basis for all development zSeries mainframe environments, ensuring maximum system availability and reliability
- Troubleshoot and resolve complex z/OS and z/VM issues (JCL errors, resource contention, authentication issues, storage constraints) with rapid problem determination and escalation
- Lead and execute disaster recovery planning, procedures, and testing to ensure business continuity
- Analyze system performance, identify bottlenecks, and implement proactive remediation strategies
- Participate in planning, implementation, and rollout of new mainframe products and technologies, adapting emerging solutions to our environment
- Guide and mentor team members on operational excellence, continuous improvement initiatives, and technical best practices
- Establish and maintain processes that optimize system availability, client satisfaction, and team efficiency
- Collaborate with infrastructure teams, development teams, and internal/external partners on change management, technical escalations, and strategic recommendations
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
