Senior Technical Support Analyst

RBC • Toronto, ON

5d • Onsite

About The Position

The Asset and Account Application Support Team supports various applications in CWM (Canadian Wealth Management) & USWM (US Wealth Management). In this role, you will be responsible for supporting various CWMT applications, coordinating with offshore/onshore support teams, and closely working with QA, DEV, various enterprise teams, and business users. RBC is guided by shared values of Client First, Integrity, Collaboration, Respect, and Excellence. We believe an inclusive workplace with diverse perspectives is core to our continued growth. We strive to foster a workplace based on respect, belonging, and opportunity for all.

Requirements

• Experience troubleshooting production issues, determining root causes, and engaging proactively in finding long-term solutions.
• 3+ years in SQL Server 2012-2019, Sybase.
• Working experience with Programming: ASP.NET, C#, ADO.NET, XML, HTML5, JavaScript.
• OS Platforms: Windows Server 2012-2019, VM, Linux.
• Cloud: PCF/Azure.
• Working experience with Web Services: SOAP, WCF, WEB API’S, REST.
• Experience with Reporting Services: RSCON.
• Data warehousing tools: ETL, DataStage, SSIS.
• Critical Thinking
• Customer Support Systems
• Group Problem Solving
• Installation Support
• IT Service Level Management
• IT Service Management (ITSM)
• IT Standards
• Technical Troubleshooting

Nice To Haves

• Mix of technologies: DB: DB2, OS platform: AIX, Azure.
• Analytics Tool: Elastic Search, Kebana.
• Robotic Process Automation: RPA, Ansible.
• Handy with Jira, Confluence, Share Point administration.
• Proficiency in communication skills.

Responsibilities

• Work with the AAP Support Team to achieve quality application support.
• Be responsible and work with other teams to manage and maintain application servers and infrastructure needs, maintaining server cyber hygiene.
• Support backend system jobs and processes, meeting SLA and business expectations.
• Participate or lead (depending on complexity) in the development, testing, planning, and implementation of projects and fixes.
• Facilitate the transition of applications from development to production.
• Manage Disaster Recovery exercises for the application.
• Identify and engage in process improvement opportunities and automation.
• Create and maintain documentation related to important support processes.
• Establish strong working relationships across project teams and enterprise teams. Collaborate with teams to achieve quality support and ensure initiatives are effectively integrated into RBC procedures and processes.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed