Senior Tech Writer (einfochips Inc)

Arrow • Northford, CT

3d • Onsite

About The Position

The Senior Tech Writer creates, edits, and maintains technical documentation for embedded and IoT hardware products. Documentation may include API and SDK guides, technical reference manuals, user manuals, system guides, installation and maintenance procedures, training materials, and advanced troubleshooting content. The writer works with engineering and other technical stakeholders to understand products and accurately explain complex systems and processes in clear language for their intended audiences, while meeting applicable industry standards and regulations.

The role owns documentation planning, content architecture, and deliverables across product releases. It coordinates with cross-functional teams and an offshore team, manages multiple projects with minimal supervision, reviews other writers’ work, mentors junior writers, and contributes to documentation standards, templates, processes, localization workflows, and international content strategy. The position uses authoring and content management tools to organize, update, and publish documentation, and may create diagrams, charts, and illustrations to clarify technical concepts.

The posting describes a senior-level role with varying levels of complexity. One complexity involves solving straightforward problems with moderate guidance; another involves solving complex problems with limited guidance. The position is fully on-site at a client office in Northford, Connecticut, and may require travel to an Arrow Client office as requested by client leadership. The posted annual hiring range is $87,400 to $121,000; actual compensation may vary based on location, experience, education, and skill level.

Requirements

• Experience in technical writing for embedded or IoT devices and design and development documents.
• Strong technical understanding of products and systems.
• Sound knowledge of firmware and software development tools and technologies.
• Excellent written and verbal communication skills.
• Ability to translate complex technical concepts into clear, understandable language.
• Attention to detail and accuracy.
• Hands-on experience using JIRA and Confluence.
• Proficiency with authoring tools such as Adobe FrameMaker, MadCap Flare, InDesign, Illustrator, or similar tools.
• Knowledge of technical documentation standards, including IEC/IEEE 82079-1, VDI guideline 2770, ISO 2651x, or ISO/AWI 21999.
• Typically, a four-year degree and 5+ years of related experience, an advanced degree without experience, or equivalent work experience.
• Ability to work fully on-site in Northford, Connecticut, and travel to an Arrow Client office location when requested by Arrow Client leadership.

Nice To Haves

• Experience with graphic design tools, if needed.
• Experience with TeamCenter PLM.
• Experience with MS Word for documentation.
• Experience with SAP Access for updating or notifying on new material or bills of material.

Responsibilities

• Create and manage comprehensive documentation sets, including API guides, SDK documentation, technical reference manuals, and troubleshooting content.
• Develop, edit, and maintain user manuals, system guides, training materials, installation guides, maintenance procedures, and related documentation.
• Work with engineering, product, support, QA, designers, and other technical stakeholders to gather information and accurately document products and systems.
• Research technical drawings, specifications, and other sources to produce accurate documentation.
• Plan documentation, develop content architecture, and update deliverables in coordination with product development and release cycles.
• Review and edit documentation written by others to ensure quality, consistency, clarity, and technical accuracy.
• Mentor junior writers and provide guidance on documentation best practices, style, and technical accuracy.
• Help define documentation standards, templates, and process improvements.
• Support localization workflows and advise on content strategy for international releases.
• Manage multiple documentation projects with minimal supervision, identify content gaps, and take ownership of deliverables across products.
• Coordinate offshore team tasks and priorities, and share learnings, updates, and challenges to keep teams aligned.
• Encourage cross-team knowledge sharing and reviews to improve documentation quality and consistency.
• Create diagrams, charts, illustrations, and other visual aids to explain complex technical concepts.
• Follow applicable documentation standards and regulations, including standards such as S1000D or ATA 100.
• Use authoring tools and content management systems to organize, update, and publish documentation efficiently.
• Use SAP Access to update or notify on new material or bills of material.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with matching contributions.
• Short-term and long-term disability insurance.
• Health Savings Account (HSA) and Health Reimbursement Account (HRA) options.
• Paid time off, including sick, holiday, and vacation time.
• Tuition reimbursement.
• Growth opportunities.
• Competitive financial compensation and various compensation plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior