Senior Technical Writer (eInfochips Inc)

Arrow Electronics•North Branford, CT

5d•Onsite

About The Position

The Senior Technical Writer will be responsible for creating and managing comprehensive documentation sets, including API guides, SDK documentation, technical reference manuals, and advanced troubleshooting content. This role requires working independently with cross-functional teams such as engineering, product, support, and QA to gather technical information and stay aligned with product development cycles. The writer will drive documentation planning, content architecture, and updates in parallel with product releases. Responsibilities include reviewing and editing documentation from other writers to ensure quality, consistency, and clarity, as well as mentoring junior writers. The role also involves assisting in defining documentation standards, templates, and process improvements, supporting localization workflows, and managing multiple documentation projects with minimal supervision. Ownership of documentation deliverables and leading documentation efforts across products are key. The position requires the utilization of advanced authoring and content management tools like Adobe FrameMaker, MadCap Flare, and XML-based systems. The primary responsibility involves creating, editing, and maintaining technical documentation for Embedded or IoT Hardware Products, collaborating with engineering teams to explain complex products or processes clearly and ensuring compliance with industry standards. Key responsibilities include writing and editing user manuals, system guides, training materials, and reference manuals; gaining in-depth product knowledge; conducting research; coordinating with offshore teams; creating visual aids; adhering to industry standards; collaborating with cross-functional teams; and managing content using authoring tools and CMS.

Requirements

Typically requires a 4 year degree and a 5+ years of related experience; or an advanced degree without experience; or equivalent work experience.
Experience in Technical Writing for Embedded/IOT Devices Design and Development documents
Sound Knowledge of Firmware and Software Development Tools/Technologies
Collaboration and Communication
MS Word – Documentation
Jira – Project Management
TeamCenter – PLM
Madcap Flare – Authoring/CMS
Indesign- Authoring tool
SAP Access- For updating/notifying- New material/Bill of material
Excellent written and verbal communication skills
Strong technical understanding of products and systems
Hand-on experience with usage of JIRA & Confluence
Proficiency in authoring tools like Adobe FrameMaker, MadCap Flare, InDesign, Illustrator or similar
Ability to translate complex technical concepts into clear, understandable language
Attention to detail and accuracy
Experience with graphic design tools (if needed)
Knowledge of industry standards for technical documentation: IEC/IEEE 82079-1: A documentation standard, VDI guideline 2770: A guideline for exchanging documents, ISO 2651x: Software documentation for target groups, ISO/AWI 21999: A guideline for improving the quality of translations.

Nice To Haves

Knowledge of industry standards for technical documentation: IEC/IEEE 82079-1: A documentation standard
VDI guideline 2770: A guideline for exchanging documents
ISO 2651x: Software documentation for target groups
ISO/AWI 21999: A guideline for improving the quality of translations.

Responsibilities

Create and manage comprehensive documentation sets including API guides, SDK documentation, technical reference manuals, and advanced troubleshooting content.
Work independently with cross-functional teams (engineering, product, support, QA) to gather technical information and stay aligned with product development cycles.
Drive documentation planning, content architecture, and updates in parallel with product releases.
Review and edit documentation created by other writers to ensure quality, consistency, and clarity.
Mentor junior writers, providing guidance on best practices, style, and technical accuracy.
Assist in defining documentation standards, templates, and process improvements.
Support localization workflows and advise on content strategy for international releases.
Manage multiple documentation projects with minimal supervision and proactively identify content gaps.
Take ownership of documentation deliverables and lead documentation efforts across products ensuring quality of deliverable.
Utilize advanced authoring and content management tools (e.g., Adobe FrameMaker, MadCap Flare, XML-based systems).
Write and edit comprehensive technical documentation, including user manuals, system guides, training materials, and reference manuals, ensuring clear and concise language appropriate for the target audience.
Gain in-depth knowledge of products and systems by working closely with engineers, designers, and other technical stakeholders to accurately capture technical details.
Conduct research, gather information from technical drawings, specifications, and other sources to create accurate documentation.
Coordinate with the offshore team by maintaining a clear list of assigned tasks and priorities to ensure transparency.
Share key learnings, updates, and challenges regularly so both teams stay aligned and informed. Encourage cross-team knowledge sharing and reviews to improve documentation quality and consistency.
Create diagrams, charts, illustrations, and other visual elements to enhance understanding of complex technical concepts.
Adhere to industry standards and regulations related to technical documentation, such as S1000D or ATA 100, ensuring consistency and quality.
Work with cross-functional teams to gather feedback, review drafts, and incorporate necessary changes.
Utilize authoring tools and content management systems to organize, update, and publish technical documentation efficiently.