Senior Tech Field Engineer

Ampcus Inc. • North Syracuse, NY

9d • Onsite

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. We are seeking a Field Computer Technician to provide onsite technical support and break-fix services for laptops, desktops, and related computer equipment throughout the metro area and surrounding locations. The ideal candidate will have hands-on experience troubleshooting and repairing laptop and desktop hardware and be comfortable traveling extensively to customer locations.

Requirements

• Minimum 1 year of hands-on experience with laptop and desktop break-fix support.
• Strong knowledge of laptop and desktop hardware and software.
• Basic knowledge of Microsoft applications.
• Ability to troubleshoot and resolve basic/non-complex technical issues.
• Valid driver's license and reliable personal vehicle.
• Current and valid auto insurance.
• Ability and willingness to travel extensively, including driving 2–3 hours to customer locations when required.
• U.S. citizenship due to access requirements for federal and government facilities.
• Ability to complete required product training and certification.
• Ability to pass drug screening and background verification.
• Reliable transportation is required.
• Candidates are not compensated for commuting to and from their normal work location.
• Mileage incurred during the workday while traveling between service locations will be reimbursed according to the applicable mileage policy.
• Client and/or governmental clearance may be required.
• Police or criminal background verification may be required.
• A reliable home computer and high-speed internet connection are required for administrative and work-related activities.
• Candidates must be willing to complete required computer certification prior to starting the assignment.

Nice To Haves

• Experience building or assembling computers.
• Previous field service or deskside support experience.
• Experience supporting government or enterprise customers.

Responsibilities

• Respond to assigned service requests for laptop and desktop repairs.
• Perform hardware break-fix activities, including replacement of hard drives, motherboards, keyboards, and other components.
• Perform whole-unit equipment swaps as required.
• Repair or replace PC peripherals.
• Troubleshoot basic hardware and software issues.
• Document service activities and close service tickets in real time using a company-provided mobile device.
• Travel throughout the metro area and surrounding locations to provide onsite services.
• Maintain accurate records of time, location, and service activities.

Benefits

• Mileage incurred during the workday while traveling between service locations will be reimbursed according to the applicable mileage policy.
• Overtime compensation is provided as required by applicable local, state, and federal law.
• Certification is provided at no cost to the candidate.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed