Lead Tech Field Engineer
About The Position
Serves as Field Engineer for large, complex clients and across the range of company products and services. Performs server and storage break and fix. Performs VIP deskside support activities. Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices. Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients. Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals. This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Requirements
- High School Diploma or GED required
- Generally, 4-6 years’ experience in area of responsibility
Nice To Haves
- May require technical certification or Associate Degree
Responsibilities
- Serves as Field Engineer for large, complex clients and across the range of company products and services.
- Performs server and storage break and fix.
- Performs VIP deskside support activities.
- Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
- Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
- Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
