Senior Team Manager (Financial Crime)
About The Position
Financial Crime Operations (FCO) purpose is to continue to keep the bank and it's customers safe from the impacts of financial crime. FCO has the responsibility to investigate suspicious activity reports to determine whether disclosure to NCA (National Crime Agency) is necessary, complete customer relationship reviews, and to deliver high-quality intelligence and data led risk management to reduce harm to our communities. The job holder will plan, co-ordinate, direct and control resources across an operation, to ensure achievement of the planned performance and agreed service standards are within budget costs, protecting customers and the bank from the impacts of Financial Crime. We’re looking for a new Senior Team Manager within our Economic Crime Prevention function! As a Financial Crime Operations Senior Manager, you’ll lead across multiple teams and functions, ensuring delivery meets performance expectations while remaining aligned to regulatory requirements and risk frameworks. You’ll work closely with senior business partners and leaders, operational leaders and specialist teams to drive performance, implement change and ensure the delivery of high-quality, compliant outcomes across the function.
Requirements
- Approximately 4-6 years of experience leading operations within Financial Crime, Risk or a regulated environment
- Proven ability to lead and develop high-performing teams through Team Managers
- Demonstrated experience delivering against performance, quality and cost targets
- Strong understanding of Financial Crime regulation, risk frameworks and operational controls
- Experience managing change within an operational environment
- Strong communication and collaboration skills, with the ability to influence at senior levels
- Ability to use data, MI and insight to influence decision-making and improve performance
Nice To Haves
- Experience leading large-scale or multi-team Financial Crime operations
- Experience in business planning, forecasting and resource management
- Exposure to governance, audit or control frameworks
- Experience supporting or leading transformation or continuous improvement initiatives
Responsibilities
- Lead and manage day-to-day operations, ensuring delivery aligns to service standards and regulatory requirements
- Oversee complex teams across core operations, operational resilience, and control functions
- Drive performance across quality, cost and delivery measures
- Lead, motivate, coach and develop Team Managers and their teams
- Manage the operational delivery of change, acting as a key point of contact for implementation
- Plan and prioritise resources to meet current and future demand
- Manage budgets and financial performance in line with forecast targets
- Ensure operations meet AML and Financial Crime regulatory obligations
- Identify and mitigate operational risks, ensuring robust controls are in place
- Use MI and QA data to identify trends, capability gaps and improvement opportunities
- Build and maintain strong relationships across the business
- Support and deputise for the Head of Function in key decision-making forums
- Drive a culture of engagement, continuous improvement and customer focus
- Support end-to-end recruitment and development of team capability
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Flexible benefits you can adapt to your lifestyle
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
