Sr, Tax Operations

Varsity Brands•Farmers Branch, TX

7d•Hybrid

About The Position

The Senior, Tax Operations supports the Company’s tax compliance activities by managing complex sales and use tax processes, exemption certificate administration, tax inquiries, disputes, and related reporting. The role applies sound judgment to resolve issues, maintain accurate tax documentation, identify compliance risks, and improve processes across tax systems and workflows. It serves as a knowledgeable resource to internal stakeholders and provides day-to-day guidance to team members. The position is based at Varsity Brands HQ in Farmers Branch, Texas, with a hybrid schedule: onsite Monday through Thursday and remote Friday, from 8:00 a.m. to 5:00 p.m. CST. The role operates in a professional office environment and is largely sedentary, with some filing-related lifting, opening filing cabinets, and bending or standing on a stool as needed. Travel is minimal, though occasional out-of-area or overnight travel may be expected based on business needs.

Requirements

Strong working knowledge of sales and use tax compliance and exemption-certificate requirements across multiple jurisdictions.
Ability to research tax questions, interpret established guidance, resolve complex operational issues, and appropriately escalate material matters.
Strong analytical, problem-solving, and documentation skills, with a high degree of accuracy and attention to detail.
Ability to manage high-volume tax workflows, prioritize competing requests, and identify recurring risks or process issues.
Effective customer-service and communication skills for working with internal partners, external customers, and tax jurisdictions.
Ability to provide day-to-day guidance and knowledge sharing without formal people-management responsibility.
Three to five years of progressive experience in sales and use tax, indirect tax compliance, or a closely related tax operations role.
This position has no direct reports.

Nice To Haves

Bachelor’s degree in Accounting, Finance, or a related field preferred.
Prior experience with exemption-certificate management and customer or jurisdictional issue resolution preferred.
Experience with Vertex, HighRadius, or similar tax and receivables systems preferred.

Responsibilities

Review and validate sales tax exemption certificates across multiple jurisdictions, including applicable Canadian jurisdictions, and resolve incomplete, expired, or complex documentation issues.
Manage the exemption-certificate process in Vertex On-Demand, including quality checks, record maintenance, reporting, and process-improvement recommendations.
Respond to and resolve escalated tax inquiries and disputes in Engage and HighRadius, partnering with internal stakeholders, customers, and tax jurisdictions as needed.
Research sales and use tax questions, apply established tax guidance, and escalate technical or material matters appropriately.
Support business-license compliance, including registrations, renewals, documentation, and coordination with external agencies.
Review, approve, and post customer tax adjustments in receivables in accordance with established procedures and controls.
Monitor tax-related workflows, trends, and service levels to identify risks, recurring issues, and opportunities to improve accuracy and efficiency.
Provide guidance, training, and support on tax processes to Tax Specialists and cross-functional partners.
Partner with Procurement, Accounts Payable, Sales, Distribution, and Operations teams to support appropriate tax treatment of transactions and exemptions.
Complete other duties as assigned.