Senior Tax Analyst

Internal Revenue Service•Fresno, CA

18h

About The Position

The Senior Tax Analyst position is in Taxpayer Services, Accounts Management Headquarters, SERP Communication Program. At the full working level, the position performs assignments with agency-wide scope and significant impact on operating-unit issues. The analyst conducts business reviews of field and headquarters offices, serves on task forces or study groups, and independently analyzes area or nationwide program operations. The role plans and evaluates complex functions, operations, teams, and administrative systems, including cost-benefit relationships and coordination across functions. It studies complex operational problems, may coordinate input from outside the division, and identifies new ways to perform work. The analyst participates in nationwide activities and work-planning with cross-functional representatives and conducts studies to evaluate operational reviews, goal achievement, plan execution, compliance, and resource use. The role analyzes program delivery trends and consolidates data to assess performance against baselines and alignment with agency strategic initiatives. The role also requires experience providing technical guidance on agency-wide programs, systems, policies, procedures, or operational processes; identifying issues and recommending improvements; maintaining procedural guidance and official reference materials; advising management on technical decisions; coordinating analysts or project team members; resolving disputes; representing management in stakeholder discussions; and using data and feedback to prioritize improvements that enhance user experience. The announcement states that a selected candidate at a lower grade may receive training to perform the full-level duties.

Requirements

At the GS-14 level, one year of specialized experience equivalent in difficulty and responsibility to the GS-13 grade level in the Federal service.
Experience analyzing, evaluating, and providing technical guidance for agency-wide programs, systems, policies, procedures, or operational processes.
Experience identifying and resolving program or system issues, evaluating technical requirements, and recommending process, tool, or work-method improvements.
Experience developing, reviewing, or maintaining procedural guidance, agency directives, or official reference materials for accuracy, consistency, compliance, and operational effectiveness.
Experience advising management on technical decisions while considering user impact, UX/UI principles, accessibility, maintainability, risk, resource constraints, and alternative approaches.
Experience leading or coordinating analysts or project team members, prioritizing assignments, reviewing deliverables, providing technical feedback, and ensuring follow-through.
Experience resolving disputes over content, procedures, UX/UI, or publishing decisions with authors, content owners, IT, or managers while upholding policy and program integrity.
Experience representing management in stakeholder meetings, briefings, or technical discussions and translating stakeholder needs into actionable work.
Experience using program data, platform metrics, feedback trends, or workload information to prioritize improvements and recommend changes that improve user experience.
Meet the qualifications by the closing date of the announcement.
If relying on foreign education, provide evidence that the credentials are equivalent to conventional U.S. education.

Responsibilities

Conduct business reviews of field and headquarters offices.
Serve on task forces or study groups and independently analyze area or nationwide program operations.
Plan, analyze, determine cost-benefit relationships, and coordinate functions, operations, teams, or administrative systems.
Study complex operational problems, coordinate input from outside the division when needed, and identify new methods of performing work.
Participate in nationwide operating-unit activities with cross-functional representatives, including workplans and business plans.
Conduct studies and analyses supporting operational reviews and measuring goal achievement, plan execution, compliance with directives, and resource utilization.
Analyze program areas to identify trends in program delivery.
Consolidate report data to measure effectiveness against baselines and assess how program plans and achievements support agency strategic initiatives.
Provide technical guidance and recommend improvements to agency-wide programs, systems, policies, procedures, or operational processes.
Develop, review, or maintain procedural guidance, agency directives, or official reference materials.
Advise management on technical decisions, considering user impact, accessibility, maintainability, risk, resource constraints, and alternatives.
Lead or coordinate analysts or project team members, prioritize assignments, review deliverables, provide technical feedback, and ensure follow-through.
Resolve disputes involving content, procedures, UX/UI, or publishing decisions while upholding policy and program integrity.
Represent management in stakeholder meetings, briefings, or technical discussions.
Use program data, platform metrics, feedback trends, or workload information to prioritize improvements and recommend user-experience changes.