Senior Tableau Administrator II
About The Position
Judi Health is a health technology company that provides benefit administration solutions to employers, unions, health plans, and government entities. It offers a unified claims processing platform that consolidates pharmacy and medical benefit administration. The Senior Tableau Administrator joins the Analytics Platform team within the Analytics organization. The role owns governance, monitoring, performance, and administrative automation for Judi Health’s self-hosted Tableau Server environment on AWS. It also applies knowledge of server, networking, and authentication architecture to troubleshoot issues and work with the teams responsible for related infrastructure. The administrator partners with IT/Infrastructure, Information Security, Data Engineering, Product/Engineering, and Client Services to deliver a secure, reliable, scalable analytics platform for internal reporting and client-facing embedded dashboards. Responsibilities include administering Tableau Server architecture across development, staging, and production; collaborating on installations, upgrades, patching, capacity planning, security, and recovery; governing access and content; supporting embedded analytics; monitoring platform health and performance; triaging production incidents; automating administration and content promotion; maintaining operational documentation; and mentoring analysts and developers on platform standards. The position also supports compliance requirements and company conduct standards.
Requirements
- At least 5 years of experience administering Tableau Server in a production environment.
- Proficiency in Tableau workbook development.
- Strong working knowledge of Tableau Server architecture, including multi-node topology, server processes, upgrades, high availability, and disaster recovery.
- Solid understanding of networking fundamentals, including load balancers, reverse proxies, DNS, SSL/TLS certificates, firewalls, and VPCs.
- Understanding of authentication and identity integrations, including SAML/SSO, SCIM, and AD/LDAP, and how they apply to Tableau Server.
- Familiarity with Tableau Server hosted on AWS and Linux and/or Windows server environments.
- Experience automating administration with TSM, REST API, tabcmd, and scripting in Python and/or PowerShell/Bash.
- Strong understanding of Tableau governance, including site and project design, permissions, row-level security, and content management.
- Proficiency in SQL, including querying the Tableau repository for monitoring and auditing.
- Strong written and verbal communication skills, including producing clear runbooks and documentation and explaining technical concepts to non-technical stakeholders.
- Adherence to company compliance standards and the Capital Rx Code of Conduct.
Nice To Haves
- Tableau Server Certified Associate or Tableau Certified Administrator certification.
- Experience with Tableau embedded analytics, including Connected Apps, JWT, and Embedding API v3.
- Hands-on experience installing, upgrading, or configuring Tableau Server deployments.
- Familiarity with Infrastructure as Code tools such as Terraform or CloudFormation.
- Experience connecting Tableau to Snowflake, including OAuth, key-pair authentication, and private connectivity.
- Experience with the Tableau Migration SDK or large-scale content migrations.
- Familiarity with CI/CD concepts, GitHub workflows, and ITIL/change management processes.
- Experience in a PBM, health plan, or healthcare environment, including familiarity with HIPAA, SOC 2, or HITRUST requirements.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
Responsibilities
- Serve as the Analytics subject matter expert for Tableau Server architecture across development, staging, and production environments, partnering with IT/Infrastructure on installations, upgrades, patching, and capacity planning.
- Apply knowledge of multi-node topology, high availability, backup and restore, and disaster recovery to inform infrastructure decisions and validate upgrades and recovery tests.
- Use knowledge of AWS, Linux and Windows servers, load balancers, reverse proxies, DNS, SSL/TLS certificates, firewalls, and VPCs to diagnose issues and escalate them to the responsible teams.
- Partner with IT and Information Security on SAML/SSO, Okta/Azure AD, SCIM, and AD/LDAP integrations, including troubleshooting access and login issues.
- Partner with Data Engineering on secure Snowflake connectivity and resolve connection-related issues.
- Support security audits, vulnerability remediation, and analytics-platform compliance requirements, including HIPAA, SOC 2, and HITRUST.
- Own Tableau governance, including site and project structure, permissions, groups, and least-privilege access patterns.
- Design and enforce row-level security and data access controls for internal and client-facing content.
- Manage content certification, naming conventions, content lifecycle and stale-content cleanup, and licensing and seat allocation.
- Document the permissions model, access requests, and audit trails.
- Partner with Product/Engineering and Client Services to ensure embedded Tableau content in Judi and client-facing portals is secure, performant, and correctly permissioned for each client.
- Use knowledge of Connected Apps, JWT-based authentication, and embedding APIs to help troubleshoot embedded authentication, session, and permissions issues.
- Monitor platform health using Tableau Resource Monitoring Tool, Admin Insights, and queries against the Tableau repository (PostgreSQL).
- Diagnose and resolve performance bottlenecks across server processes, extract refreshes, backgrounder queues, and data source connections.
- Triage and resolve production incidents, including outages, refresh failures, and authentication or access issues, coordinating with partner teams.
- Report on platform usage, adoption, performance, and reliability, and drive actionable remediation plans.
- Automate administrative tasks using TSM, the Tableau REST API, tabcmd, and Python with Tableau Server Client.
- Support and automate content promotion from development to staging to production, including CCB/ITIL change processes and GitHub-based workflows, with the Analytics Platform team.
- Use the Tableau Migration SDK and related tooling to support content migrations between sites and environments.
- Create and maintain runbooks, standards, and playbooks for upgrades, incident response, access provisioning, and environment management.
- Serve as the technical subject matter expert for Tableau Server across Analytics, IT, and Engineering.
- Partner with Data Engineering on data source connectivity, extract strategy, and Snowflake performance and cost considerations.
- Mentor analysts and developers on platform best practices, performance-conscious design, and governance standards.
- Ensure adherence to company compliance standards, report noncompliance, and adhere to the Capital Rx Code of Conduct.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
