Senior Systems Engineer

Ascend Learning, LLC•Burlington, MA

3d•Hybrid

About The Position

Ascend Learning is hiring for a Senior System Engineer. The Senior Systems Engineer will be responsible for the implementation and support of the company’s systems infrastructure. This position is highly technical in nature, requires excellent technical skills in a variety of competencies, and the ability to learn and adopt new technologies. The Senior Systems Engineer will join a team of highly motivated engineers who are passionate about technology. The team is responsible for supporting our 24x7 systems infrastructure.

Requirements

High school diploma or GED required. Bachelor's degree in computer science, MIS, IS, related field or equivalent experience preferred.
6+ years of experience as a Systems Engineer or Senior Systems Engineer
Advanced certifications preferred (e.g. MCSE, MCITP, VCP, CCEE, CCEA)
Extensive experience with Windows Servers 2016 to current, Active Directory, GPO management, DNS/DHCP, and VMWare
Significant experience with Powershell scripting and Automation
Azure IaaS Cloud Environment and Azure AD experience
Office 365 hybrid environment management and Exchange Online management
Office 365 Security Tool Implementation and Management
Citrix XEN platform management
Experience with data center consolidation and migrations
Knowledge of application load balancing strategies and advanced techniques for application delivery
Knowledge and experience in application switching and traffic management
Extensive knowledge of application requirements (such as persistence), SSL offloading and implementation of SSL certificates and keys, web acceleration, and TCP optimization
Customer-centric attitude with internal and external customers
High level of written communication and documentation skills
Possess knowledge in ITIL processes such as Incident Management, Problem Management, Change Management, Release Management, Service Delivery, and Continual Service Improvement
Must be disciplined, dynamic and flexible to manage multiple projects and tasks, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines
Must be able to operate autonomously with little supervision to achieve desired goals

Responsibilities

Implement and support the organization’s systems infrastructure and cloud hosting platforms
Evaluate current systems environments, conduct research, recommend, and implement innovate systems technology that can enhance the reliability, security, productivity, and efficiency of the IT infrastructure
Develop and maintain documentation of design, as well as on-going operation and administration of systems infrastructure
Contribute to and maintain technical standards for systems infrastructure
Provide mentoring and act as an escalation point for junior-level engineers, administrators, and technicians
Provide Third-tier support for the efficient resolution of systems-related incidents, service requests, and problems; and update service desk management tool accordingly
Assist other IT functional teams to troubleshoot critical business systems
Solve complex problems with many variables