Senior Systems Engineer

Continuserve • San Jose, CA

7h

About The Position

ContinuServe is a tech-enabled outsourcing firm providing finance, accounting, human resources, and technology services. Its MSP team provides IT services and support on premise or remotely, colocation support, IT consulting, cloud hosting, and cloud services. The team serves clients ranging from high-tech start-ups and small to mid-sized companies to large enterprises and local branches of global companies.

The Senior Systems Engineer supports San Jose and Bay Area customers, with on-site work at client locations approximately 70–80% of the time. The role oversees day-to-day technology infrastructure at client sites and through remote support, helping meet clients’ operational and technology needs. The position offers exposure to technologies and solutions across multiple enterprise environments.

This is a full-time position with an annual pay range of $100,000–$130,000. The position requires daily use of fingers, talking, sitting, listening, and vision; the employee may be asked to lift up to 50 pounds.

Requirements

• At least 5 years of experience working in information technology.
• Experience administering, configuring, optimizing, and maintaining Windows-based networks and servers.
• Experience with Active Directory, Exchange, Microsoft 365 administration, and Windows security.
• Hands-on experience with firewalls, switches, and wireless access points, such as Cisco Meraki and Dell SonicWALL.
• Hands-on experience with virtualized environments, such as VMware and Hyper-V.
• Hands-on experience with physical servers, such as HP and Dell.
• Hands-on experience with on-premises and cloud-based backup solutions, such as Axcient, Barracuda, and Datto.
• Hands-on experience with cloud-based email systems, such as Microsoft 365 and Intermedia.
• Hands-on experience with email security solutions, such as Proofpoint and Barracuda.
• Hands-on experience with cloud-managed EDR and XDR solutions, such as SentinelOne and Trend Micro.
• Hands-on experience with ticketing systems and RMM tools, such as ConnectWise and Barracuda.
• Self-motivation and the ability to work independently and manage time effectively.
• Strong communication and customer service skills.

Nice To Haves

• A.S. or B.S. in information systems or a related field.
• CCNA or equivalent networking experience.
• MCSE or equivalent server administration experience.
• Technical certifications.

Responsibilities

• Provide day-to-day support for client networks, servers, storage, and overall infrastructure.
• Maintain client IT infrastructure remotely and at customer sites as needed.
• Help architect and implement IT projects, including high-availability, virtualization, and cloud services.
• Serve as an escalation path for issues that desktop engineers or helpdesk staff cannot resolve.
• Work with managers, service coordinators, and other engineers to meet customer service-level commitments and provide customer service.
• Troubleshoot and resolve network and system issues remotely or on premise as needed.
• Represent the company positively and professionally with clients.

Benefits

• Opportunity to be part of a high-impact team with a 25-year track record.
• Opportunity to work alongside experienced professionals focused on delivering measurable results.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed