Senior Systems Engineer (Microsoft 365 / Intune)
About The Position
Scarlett Group is seeking a Senior Systems Engineer with deep Microsoft 365 and Intune expertise to serve as a technical leader within its Support organization. The role is a senior technical resource and subject matter expert who helps solve complex client challenges, strengthens client environments, mentors team members, and supports the growth of the technical organization. The position is onsite in Jacksonville, Florida, and candidates must be local to the area. The engineer serves as the highest level of technical escalation across Microsoft 365, Intune, Entra ID, Azure, endpoint management, networking, and server environments. The role includes advanced troubleshooting, designing and supporting Intune and Microsoft 365 environments, advising clients on improvements, mentoring support staff, contributing to technical projects, and improving service delivery through standards, documentation, automation, and operational best practices. Compensation is $30.00–$33.00 per hour, with a bonus opportunity and benefits. This is a non-exempt position eligible for overtime in accordance with applicable laws and company policies.
Requirements
- At least 5 years of experience in IT support, systems administration, engineering, or Managed Services (MSP) environments.
- Strong hands-on experience administering and troubleshooting Microsoft 365 environments.
- Strong expertise with Microsoft Intune, endpoint management, and modern workplace technologies.
- Experience supporting Entra ID, Exchange Online, Teams, SharePoint, Defender, and Microsoft security solutions.
- Solid understanding of networking fundamentals, Active Directory, DNS, DHCP, VPNs, and Windows environments.
- Excellent troubleshooting, analytical, communication, and customer service skills.
- Ability to manage multiple priorities and thrive in a fast-paced, client-focused environment.
- Must be local to the Jacksonville, Florida area and work onsite.
Nice To Haves
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field is preferred; candidates with a strong combination of relevant experience, technical expertise, and industry certifications will also be considered.
- Experience with Azure, PowerShell, Security+, AZ-104, Endpoint Administrator, or other Microsoft certifications is highly valued.
Responsibilities
- Serve as the highest level of technical escalation for complex support issues across Microsoft 365, Intune, Entra ID, Azure, endpoint management, networking, and server environments.
- Lead advanced troubleshooting, root cause analysis, major incident response, and long-term remediation efforts.
- Design, implement, and support Microsoft Intune environments, including device management, Windows Autopilot, compliance policies, application deployment, and endpoint security.
- Administer and optimize Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, Defender, and Entra ID.
- Evaluate client environments and recommend solutions that improve security, efficiency, productivity, and user experience.
- Mentor and support Help Desk and Systems Administration team members through coaching, technical guidance, documentation, and knowledge sharing.
- Lead or contribute to infrastructure, cloud, security, migration, onboarding, and modernization projects.
- Improve service delivery by developing technical standards, documentation, automation, and operational best practices.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Paid company holidays
- Yearly bonus opportunity
- Monthly cell phone stipend
- Professional development and certification program
- Employee referral bonus program
- Overtime eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
