Senior Systems Engineer
About The Position
We are looking for a skilled Salesforce Communities (Experience Cloud) Engineer to support and maintain scalable community platforms. The primary responsibility of this role is to provide strong production support for Salesforce Communities (Experience Cloud). The engineer will handle ongoing support activities, including troubleshooting and resolving production issues, service requests, and defects (L1/L2 support). The role will also take the lead in identifying and resolving production technical debt. This role requires the ability to quickly analyze and debug complex issues, identify root causes, and implement effective fixes to ensure platform stability and performance. The Engineer will also be responsible for maintaining visibility into issue tracking, ownership, and resolution, ensuring timely closure of support tickets. Strong debugging skills, problem-solving ability, and experience working in high-volume support environments are critical for success in this role.
Requirements
- Strong experience with Salesforce Experience Cloud (Communities).
- Proficiency in Apex, Lightning Web Components (LWC), and Aura.
- Solid front-end development skills: HTML, CSS, JavaScript.
- Experience building interactive forms and workflows within Salesforce.
- Knowledge of REST/SOAP APIs and system integrations.
- Understanding of identity platforms (SSO, SAML, OAuth, OpenID Connect).
- Familiarity with issue tracking, case management, and support processes.
- Proven experience with LLM-based development and agentic workflows, including code generation, automated remediation, and AI-driven deployment assistance within secure enterprise environments.
- Hands-on experience with AI-assisted coding tools (e.g., GitHub Copilot, CodeWhisperer, or similar) to accelerate development, debugging, and refactoring.
- Experience validating and hardening AI-generated code for security, performance, and maintainability.
- Familiarity with AI-assisted debugging and root cause analysis, including log interpretation and automated suggestions.
- Bachelor's Degree in Computer Science or related field Required or equivalent industry experience.
- Six (6) plus years of progressive relevant industry experience. Required
- Ability to interact professionally with a variety of institutions.
- Excellent written and verbal communication skills.
- Ability to work independently and within a team.
- Desire to grow knowledge and skill set through on-the-job training, formal classroom training, and independent research.
- Applicants must be currently authorized to work in the United States on a full-time basis. Covista will not sponsor applicants for work visas.
Nice To Haves
- Exposure to media handling (photos, content management).
- Strong UX/UI and design collaboration experience.
- Experience with compliance and accessibility standards (e.g., WCAG).
- Knowledge of modern web architecture and component-based design principles.
Responsibilities
- Provide strong production support for Salesforce Communities (Experience Cloud).
- Handle ongoing support activities, including troubleshooting and resolving production issues, service requests, and defects (L1/L2 support).
- Identify and resolve production technical debt.
- Quickly analyze and debug complex issues, identify root causes, and implement effective fixes to ensure platform stability and performance.
- Maintain visibility into issue tracking, ownership, and resolution, ensuring timely closure of support tickets.
Benefits
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
- Annual incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
