Senior Systems Engineer - IAM

Berkley•Wilmington, DE

2d•$107,000 - $198,000

About The Position

Berkley Technology Services (BTS), a member company of W. R. Berkley Corporation, is seeking a Senior Systems Engineer specializing in Identity and Access Management (IAM). The role plans, architects, deploys, and supports IAM systems using technologies including Okta, Auth0, and Microsoft Entra ID. The engineer serves as a liaison to vendors, leads projects, mentors technical staff, and collaborates with project, account management, customer, and technical teams to deliver customer-centric solutions. The position covers IAM system provisioning, integration, maintenance, performance, security, recovery, and user support. It also includes API management, identity verification and access control, risk and compliance work, and development of policies and procedures that support system integrity, security, and availability. The engineer documents configurations and resolutions, follows ITIL incident, request, and change-management standards, and participates in a required on-call rotation. BTS expects team members to integrate AI-assisted tools into their daily professional work. BTS has facilities in Des Moines, Iowa, and Wilmington, Delaware. The company describes its culture as empowering and its work environment as positive, and offers a competitive compensation and benefits package. The stated base salary range for this role is $107,000–$198,000. Sponsorship is not offered.

Requirements

At least 5 years of IAM design, administration, and support experience.
At least 3 years of experience with Okta, Auth0, and Microsoft Entra ID.
Ability to design IAM solutions aligned with Zero Trust and identity governance, including adaptive authentication.
Strong understanding of SSO, SAML, OAuth/OIDC, adaptive authentication, MFA, RBAC, and fine-grained authorization.
Experience with API management and protecting customer and workforce data, services, and applications.
Proficiency in JavaScript, preferably Node.js, and a strong understanding of web security fundamentals to mentor application teams, extend IAM workflows, and automate tasks.
Knowledge of security frameworks and principles, including OWASP and NIST.
Proficiency in scripting with Okta Expression Language and PowerShell.
Knowledge of GRC strategies and experience conducting risk assessments and audits.
Familiarity with CI/CD pipelines and tools such as Ansible, GitHub, Terraform, and Jenkins.
Experience working in a hybrid multi-cloud environment with Azure and AWS.
Ability to work irregular hours as needed and participate in the on-call rotation.
Ability to sit at a desk and work on a computer for extended periods.
Close vision and ability to adjust focus.
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related discipline; equivalent experience and/or alternative qualifications will be considered.
Demonstrated comfort using AI-assisted tools in a professional context and treating AI as a standard part of modern workflow.

Nice To Haves

Relevant certifications are highly preferred, such as Okta Certified Professional, CISSP, and Microsoft Certified: Identity and Access Administrator Associate (SC-300).

Responsibilities

Participate in planning and implementing IAM systems, infrastructure, and related hardware and software in response to customer requests and organizational requirements.
Perform system-level programming and scripting to manage supported applications and technologies, including Okta Expression Language and PowerShell.
Configure, integrate, maintain, and manage IAM systems, including performance, security, failure analysis and recovery, and user support.
Lead IAM technology deployment projects involving Okta, Auth0, and Microsoft Entra ID, ensuring deployments meet user needs and security standards.
Build, analyze, operate, and scale API management solutions that protect customer and workforce data, services, and applications.
Apply security standards and meet user needs when deploying IAM solutions, including MFA, RBAC, fine-grained authorization, passwordless authentication, and B2B/B2C scenarios.
Research emerging IAM products, services, protocols, and standards to inform procurement and development strategies.
Develop and implement governance, risk, and compliance strategies; conduct risk assessments and audits to identify and mitigate security risks.
Act as a liaison to vendors, including Okta, Auth0, and Microsoft, to facilitate problem resolution.
Lead projects in coordination with Project Management, Account Management, and customer teams.
Mentor and cross-train technical staff, peers, and subordinate team members in IAM technologies and best practices.
Provide guidance on development standards and quality expectations.
Collaborate with technical staff and project managers to deliver customer-centric solutions and present design and deployment strategies.
Develop and oversee policies and procedures for system provisioning and maintenance in alignment with company goals, industry practices, and regulatory requirements.
Manage end-user accounts, permissions, and access rights in accordance with privacy, security, and regulatory-compliance practices.
Participate in and adhere to ITIL incident, request, and change-management standards.
Document problems, resolutions, platform configurations, and standards.
Maintain effective communication across functional technical areas.
Participate in the required on-call rotation and work irregular hours as needed to meet business needs.
Integrate AI-assisted tools into daily work as a standard part of the professional workflow.