Senior Systems Engineer (Dynatrace and AWS Focus)

Cynet Systems•Columbia, MD

About The Position

Responsible for designing, implementing, and maintaining enterprise monitoring and observability solutions using Dynatrace. The role focuses on ensuring end-to-end visibility across infrastructure, applications, and cloud environments, improving system performance, supporting incident response, and enhancing monitoring strategies across enterprise systems.

Requirements

Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
Five or more years of experience in systems engineering, infrastructure support, or monitoring roles.
At least two years of hands-on experience with Dynatrace or similar APM tools.
Experience monitoring Windows and Linux server environments.
Experience supporting cloud platforms such as AWS, Azure, or GCP.
Understanding of networking concepts such as DNS, TCP/IP, and load balancing.
Strong troubleshooting and analytical skills.
Ability to interpret system and performance metrics effectively.

Nice To Haves

Experience configuring and maintaining enterprise monitoring solutions.
Experience developing dashboards, alerts, and system health checks.
Experience supporting application performance monitoring and transaction tracing.
Experience working with virtualized environments such as VMware.
Experience supporting incident response and root cause analysis.
Experience identifying system performance trends and capacity issues.
Experience in regulated industries such as healthcare or financial services.
Familiarity with Kubernetes or container-based monitoring.
Knowledge of ITIL practices and processes.
Experience with scripting or automation using PowerShell or Bash.
Strong collaboration and communication skills.
Proactive and detail-oriented mindset.

Responsibilities

Configure, maintain, and optimize Dynatrace monitoring solutions.
Ensure end-to-end observability across infrastructure, applications, and cloud systems.
Develop and maintain dashboards, alerts, and system health monitoring.
Monitor service performance and ensure early detection of issues.
Define and optimize alert thresholds to reduce false positives.
Monitor servers, virtual environments, databases, middleware, and network components.
Collaborate with infrastructure and cloud teams to analyze performance trends.
Proactively identify and resolve potential production issues.
Monitor application performance, transaction flows, and user experience metrics.
Support synthetic and real user monitoring activities.
Assist in troubleshooting performance issues at system and application levels.
Participate in incident response and provide monitoring insights during outages.
Support root cause analysis and identify monitoring gaps.
Improve monitoring standards, documentation, and alerting strategies.
Integrate monitoring tools with IT service management platforms.